•Project Manager for various clinical applications that are new and existing within the organization. •PACS administrator for radiology applications that use DICOM images and RIS such as; CareStream, Orchestrator, Merge RIS, PACS Cube, CeraNote, Vitrea Vital, DynaCad, PowerScribe, Clario, and Speech Magic. •System Administrator for all 85 servers that service surrounding hospitals and clinics with the CareStream application. •Responsible for ensuring all servers are up to date with security and vulnerability patches.•Working level knowledge of Imaging Modalities (XR, US, MRI, CT, Nuclear, Mammo, EKG)•Working level knowledge of DICOM, HL7, and IHE. •Daily maintenance of DICOM servers and HL7 interface servers to ensure timely transfer of images within the organization for radiologist to dictate. •Provide hands-on training to onboarding radiologists to ensure proper knowledge of the CareStream application and its functionality.•Responsible for daily operations of PACS equipment including image workflow, archiving, auto-routing, and prefetching. •Work closely with unit operation managers to ensure timely and complete capture of DICOM digital image data into the PACS system as well as network transmission and RIS validation.

•Project Manager, PACS Administrator and System Administrator for all clinical applications within LAC+USC Medical Center.•PACS Administrator for applications that use DICOM images and RIS such as; Synapse, Fluency, MagView, SpeechQ, Vitrea, Radimetrics, CADStream, DynaCad, EndoWorks, Hemo Merge and Cerner (EMR).•System Administrator for clinical applications such as; TeleTracking, Quadramed Affinity (Legacy EMR), Quantim, RxPhoto, iMedConsent, and eConsult.•Lead and assist with the analysis, design, creation, testing and implementation of complete systems, components, and modules of large complex systems.•Lead large information technology projects and apply appropriate solutions to highly complex systems, hardware, software, networking, programming and/or application problems.•Project managed large-scale system integrations, implementations and migrations which involved the transition and consolidation of programs to new platforms.•Manages multiple projects for clinical applications and manages all phases of the software development life cycle (SDLC) from planning to post-implementation activities while collaborating with Information Technology staff to ensure requirements are met.•System Administrator for multiple complex application systems to ensure stability, security, test development, patching, update releases, training, change management and performance.•Responsible for the development and maintenance of project and system integration test plans; assists in coordinating project reporting with management and stakeholders,•Monitors vendor performance to ensure contract deliverable meets requirements, resolves problems, prepares reports, and reviews/approves vendor quotes.•Manage, monitor, maintain and support existing applications to ensure they are compliant with system development methodology and disaster recovery solutions.

•Supervisor and Lead Analyst at Enterprise Help Desk with a staff of 50; responsible for working with moderately complex systems applying thorough knowledge of all phases of systems analysis and development for problem identification and resolution.•Prepares detailed specifications, addressing scope and boundaries of the system, data requirements, algorithms, user functions, forms and reports, workflow, interfaces, security, audit trails, and business continuity requirements.•Participates in network and server system administration and support functions, including applying patches, installing, repairing, maintaining, and upgrading hardware and operating systems.•Operations lead conducting implementation changes, monitoring, inventory tracking and asset management for Data Center.•Creation of Enterprise NOC that consisted of monitoring tools configured to monitor hospital critical applications, interfaces, servers and networks.•Configured and maintained NOC monitoring tools such as; VMWare, Avamar, Solarwinds, Splunk, WhatsUp Gold, eGate, Cisco, Nlyte, and 724 Device Controller.•Performs network backup and restores operations of complex clinical application systems.•Implement monitoring scope and thresholds to report the stability, performance and available space for clinical systems and applications along with HL7 interfaces throughout all Affinity Systems.•Back up and maintenance of virtual servers including restore operations (Vsphere, Avamar, Quadramed, Affinity, Cache Servers, and Application/File/Database Servers).•Coordinates activities and computer system upgrades, problems and security through SCCM and various other remote applications.•Use Microsoft System Center Configuration Manager(SCCM) to create, maintain, and deploy OSD and packages to 10,000+ computers.•Creates and manages user accounts, roles, groups, and permissions through Active Directory.

• First tier Enterprise Help Desk phone, remote and on-site support.• Effectively question user to collect and understand information regarding the problem they are experiencing and lead user through diagnostic procedures to identify, isolate and resolve source of problem.• Escalate and provide knowledge transfer to appropriate support specialist or support group.• Monitor and respond quickly and effectively to requests received through the IT Support web portal.• Monitoring tickets assigned to the queue and process first-in first-out based on priority.• Utilizing and maintaining IT ticketing software through Cherwell and Footprints for customized searches and reports.• Modifying configurations, utilities, software default settings on local workstations.• Documenting internal procedures and incidents.• Provides professional and courteous customer service while supporting the user community.• Provides on-site shift coverage as required on a 24/7 basis.• Monitoring the stability, performance and available space for clinical systems.• Monitoring of systems compliance with established IT policies, procedures, guidelines, plans and standards.

• Contract position as an Information System Technician at LAC+USC Medical Center.• Utilized project management tools and techniques to manage system implementations, modifications, configurations and upgrades.• Troubleshooting/Installing hardware, software and LAN/WAN networking.• Collaborates with information technology staff to ensure requirements are met throughout the systems development life cycle.• Develops and maintains implementation and conversion plans along with training and test plans.• Assists in development and maintenance of project plans; assists in coordinating project reporting.• Develops test scenarios; prepares user acceptance test documentation; collaborates with system users to conduct user acceptance testing. Performs analysis to help resolve application problems.• Prepares technical systems documentation, user manuals and online help.• Monitors system compliance with established IT policies, procedures, guidelines, plans and standards.• Completing change management documentation and coordination approvals.• Assist in design, implementation and deployment of computer systems and images.• Assist in the preparation of hardware and software specifications for procurement as needed.• Assist in the maintenance and support of existing applications in accordance with systems development methodology.• Assist in the analysts and resolution of application problems.