- Act as Manager on Duty (MOD), lead by example. Be an advocate for your team by driving sales and service performance through coaching and training.- Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer. - Drive personalized coffee experiences, using storytelling to share your knowledge of our coffee and our sustainability practices with customers. - Cultivate respectful customer relationships. Though many customers shop online these days, the store is where we meet many of our customers for the first time. - Care about safety. We are determined to create a safe, healthy environment for our employees and customers.- Collaborate - whether it’s assisting with cleaning, organizing stock or innovating a better way of doing things. Share feedback and ideas to contribute to our overall success. - Instrumental in executing retail operational procedures and best practices within the boutique to elevate the customer experience.- Assist with boutique tasks & projects as delegated by management.- Assist BM & ASM in delivering feedback on performance to team members.- Participate in team meetings & contribute ideas/suggestions to improve Boutique operations- Show empathy, care, & integrity in all team interatcions.- Work with BM to explore all aspects of the business including people management & operation management.- Assist BM & ASM to ensure retail operations procedures, & best practices are being adhere to inclusive of but not limited to; Standard Operation Procedures, safe working condition

Create and assist clients with design projects.Be an active listener to client’s needs and formulate desired solutions to satisfy clients.Select components from our collection to create a unique and purposeful space for each client.Achieve monthly sales quotas and goals.Write accurate sales orders which include explaining terms of sale and obtaining client signatures.Schedule deliveries and sign off on delivery manifest from the previous day.Follow up with clients after delivery to ensure and maximize customer satisfactionUnderstand the “Opportunity system” by acting with respect for the client and other associates.Problem-solve with the client to maximize customer engagement and close the sale.Create and maintain positive client, vendor, and coworker relationships both inside and outside the store.Prepare sketches using Sketch Up for client presentation.Perform light cleaning to make sure that every client has an inspired experience in the store.Assist sales manager and/or warehouse manager with floor changes.Use FROG system to enter and maintain sales.Conduct client home visits to measure spaces, introduce options, and maximize project work.Act in a professional manner with respect for clients and coworkers.Maintain a professional appearance that is fitting of both the environment in which we work and respectful of the clients.Permanent or temporary duties as assigned by supervisor.

Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)Lead and model the selling and customer experience standards.Ensure associates consistently execute to the selling modelDisplay expert knowledge of product, company policies and store strategiesSet the direction and goals for the day/shift when associates arrive for workBuild highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mailAssist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)