Sasha Dobner Assoccipd, Cemap Email & Phone Number

Swindon, Gb

Swindon, Gb

Led a team of colleagues to establish a Learning Centre of Excellence.Implemented a Learning Experience Platform (LXP), and then successfully increased activations, increasing RoI.Established working relationships with several 3rd party suppliers.Contributed most data-driven case-study to Financial Services Skill Commission’s Learning Culture report.Responsible for developing a learning culture strategy. Became ambassador for Minds Matter mental health employee network. Network later received ‘Best New Mental Health Network’ at Inside Out awards.

• Training Lifecycle: Triggered by changes in the business, consulted with various business areas to establish learning gaps, recommend training approaches, develop and launch content to fill those gaps and evaluate content. Managed multiple projects simultaneously showing ability to manage time and competing priorities. Successfully implemented and embedded these changes.• Strategic Thinking & Planning: Built L&D Partner relationships across technical, security and risk teams, enabling the anticipation of needs and effective resource planning.• Design, content creation, process improvement: Proactively consulted, designed & built a guide which improved quality of consultancy conversations and reduced project deadlines missed across the team. • Charity work: Proactively become ‘Social Investment Champion’. Worked with various charities to organise team volunteering days. Brought together other champions to maximise fundraising impact across wider department.

Advised members on mortgage and protection insurance• Mentoring: Mentored Mortgage Representatives to support their career progression, successfully saw them achieve their role goal of becoming a Mortgage Advisor.• Problem solving, Process improvement: Identified issue with complaints process. Worked with complaints department to improve, supported implementation across contact centres and saw a decrease in time taken to resolve complaints.

Spoke to members about mortgage application, answered questions, started applications to hand over to mortgage advisors.• Communication: Proactively designed, created and delivered a regular communication for my team. This increased team engagement and improved colleague recognition.• Training, process improvement: Identified out-of-date aspects of training process which were misaligned across sites. Worked with central training team and on-site trainers to streamline and improve process

Level 5 Certificate In Learning & Development, Human Resources Management And Services

Cemap - Certificate Of Mortgage Advice Practice, Financial Planning And Services, Distinction