Sasha Dobner Assoccipd, Cemap Email & Phone Number

Swindon, GB

Led a team of colleagues to establish a Learning Centre of Excellence.Implemented a Learning Experience Platform (LXP), and then successfully increased activations, increasing RoI.Established working relationships with several 3rd party suppliers.Contributed most data-driven case-study to Financial Services Skill Commission’s Learning Culture.

• Training Lifecycle: Triggered by changes in the business, consulted with various business areas to establish learning gaps, recommend training approaches, develop and launch content to fill those gaps and evaluate.
• Strategic Thinking & Planning: Built L&D Partner relationships across technical, security and risk teams, enabling the anticipation of needs and effective resource planning.
• Design, content creation, process improvement: Proactively consulted, designed & built a guide which improved quality of consultancy conversations and reduced project deadlines missed across the team.
• Charity work: Proactively become ‘Social Investment Champion’. Worked with various charities to organise team volunteering days. Brought together other champions to maximise fundraising impact across wider department.

• Advised members on mortgage and protection insurance
• Mentoring: Mentored Mortgage Representatives to support their career progression, successfully saw them achieve their role goal of becoming a Mortgage Advisor.
• Problem solving, Process improvement: Identified issue with complaints process. Worked with complaints department to improve, supported implementation across contact centres and saw a decrease in time taken to resolve.

• Spoke to members about mortgage application, answered questions, started applications to hand over to mortgage advisors.
• Communication: Proactively designed, created and delivered a regular communication for my team. This increased team engagement and improved colleague recognition.
• Training, process improvement: Identified out-of-date aspects of training process which were misaligned across sites. Worked with central training team and on-site trainers to streamline and improve process

Level 5 Certificate In Learning & Development, Human Resources Management And Services

Cemap - Certificate Of Mortgage Advice Practice, Financial Planning And Services, Distinction