Assist customer with issues they experienced with iPhones, iPads, and iPods; utilized P.A.I.R troubleshooting method probing questions, analyze the information, isolate root cause, resolve customers issue; deliver service and support to Apple users with billing and tech support; accurately logged all customer interactions in the apple contact management system; read and apply daily product notes and Apple bulletins; educate customers on support options; display courtesy and strong interpersonal skills with customer interactions; Maintain my composure and patience in the face of difficult customers

Answered calls from automatic routing system and took basic information from callers; Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments; Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy; Read system maps and caller information, and documented all details in system; Routed calls to police, fire and ambulance service to meet individual call needs; Reduced risks and emergency response issues by observing public safety field units