Sasha Minkovsky Email and Phone Number

- Setup CRM with custom configurations and reporting. - Automated Helpdesk and Chat functions.- Developed onboarding processes for clients and created playbook.

- Started and managed www.sashamink.com, turning high demand into a full-time business, overseeing team growth.- Handled everything from product design to customer relations, boosting annual revenue by 87%.- Sold over 220 handmade jewelry pieces to 165+ customers in a year.- Set up a more efficient manufacturing process, cutting lead times by 40% and boosting production by 25%.- Grew social media following by 2.4k in the first year, running three successful marketing campaigns.- Successfully expanded into international markets, working with seven retailers in NYC, LA, and CDMX.

- Defined operational processes and onboarding materials for customer-facing teams managing new Allied Health sector clinicians.- Led educational training and sessions on new market.- Developed tailored communications cadences and automations for the clinician journey on assignment.- Served as the main support for up to 110 clinicians for complex clinical, behavioral, and contract issue resolution.

- Managed relationships with 50+ international hospital clients, retaining 92% of them and reducing customer turnover by 25%.- Closed a largest yearly contract with Germany's largest hospital network, exceeding annual sales target.- Discovered two product development opportunities by fostering relationships with Cedar Sinai, resulting in a 23% monthly revenue increase for key accounts.- Revamped offer strategy for different client groups, resulting in a 15% sales conversion rate and increased revenue per lead.

- Managed quality control department tasked with ensuring timely manufacturing and release of finished products and raw materials. - Responsible for making critical controls that are supplied to clinical laboratories.- Wrote SOPs and oversaw proper organization of documentation for training and preparation for FDA regulatory certification.