Managing workstreams which drive efficiency in the way we work together, and with technology. Playing a key role in developing and rolling out strategic plans; supporting leadership in setting a defined framework, material development and formal communications. Developing project management strategy across EMEA Ops, supporting adoption of relevant tools and techniques, which streamline our efforts and drive global standards within repeatable activities. Managing a backlog of future project work, Engaging key stakeholders and staying connected with other operational arms of Instant, to ensure an effective delivery model.

- Coordination of all IT projects, including cyber security Resillience project and key infrastructure upgrade work. This included; roll out of MDM policies, review of Mimecast email filtering policy, upgrade of Ariba network equipment and upgrade of WiFi lines.- Chief of Health and Safety - ensuring regular checks are being conducted, management of yearly audit with visiting consultant, policy writing and risk assessing. - Onboarding new staff in health and safety, organisational structure, IT Systems and key HR practices- Member of Culture board - reviewing HR processes such as PDPs and looking at ways to improve staff satisfaction and retention- Project management of all operational projects across IT, Facilities and health and safety- Provide emergency response support for a range of scenarios such as security incidents, health and safety concerns (such as Covid 19), and key cover across departments. - Assist with screening of processes of new candidates for operational roles in partnership with HR- Assist Managing Director and CEO with strategic planning, such as development of new team structures, developing job descriptions for potential hires and thinking through organisation- wide training strategies. - Delivering to time, cost and quality metrics agreed. Documenting project management processes, creating project management and operational standards guidelines and documentation and communicating change out to business and external consultants and vendors. - Owning communication of changes across the business ahead of time to all key stakeholders and conducting training in new processes as required, with supporting documentation mapped within MS SharePoint.- Supporting Marketing & Events team developing effective communication strategies underpinned by integrated cloud technologies; Dynamics 365 CRM with marketing platform plug ins (Click Dimensions, Dot Digital) and CMS integrations to utilise automation capability and reduce manual workload

Project managing operations projects, heading up healthy and safety, including the organisational response to Covid19, and CRM management following an intergration project.- Leading on health and safety; writing all Covid-19 policies, risk assessments and conducting induction training for staff. - Managing all building projects, including a CCTV installation, Aircon renovation and IT infrastructure projects like Server, WiFi and Switch upgrade.- Partnering with the finance team, I have developed key budgetsincluding a 5 year overview and detailed 2021 operations budget.- Managing inductions and internal training processes for new andexisting staff; reporting directly to MD and laising with line managersto ensure support to staff.- Contribute to research on core programmes- First line response to operational emergencies including Covid Incident reports, building/ staff safety incidents and alarm activations. - Administrative support to Director of Operations and Managing Director on all areas of business as required.- HR Administration; coordinating joiner and leaver processes for all staff and contracted companies. Including allocation of licenses and software training.

Think Tank dedicated to creating pathways from Poverty to Prosperity.- Project Managed migration of 40,000 contact records into CRM- Enhanced Marketing and Events strategy with platform that improved hit rate over 20% - Demonstrated consistent thought leadership providing technical solutions to time consuming, low value tasks. - Developed strategic stakeholder groups for all research programs; including the Global People Movements program, where I also contributed to research and managed the launch event, which gained an audience of ambassadors, government representatives and leading academics. - Relationship management with external tech and operational teams. Leading troubleshoot processes. - Instilled good data practices working alongside Head of Business to ensure adherence to internal GDPR and Data policies by leading training sessions and conducting regular data audits. - Preparing budget and planning payment schedule with COO and finance team.

I have received 3 awards: Employee of the MonthEmployee of the YearRegional Certificate for attaining a 100% customer satisfaction rate. Responsibilities: - Merchandising to projected standards- Exceeding Sales Targets and KPIs- Excellent customer service- Team management for the Christmas Gift team - managing the launch of the most profitable season in store and the team implementing my vision for stock display.- Qualified Bra Fitter certified by Triumph- Management of the Lingerie department; coordinating stock, staff and fitting services

At the front desk in Caffyns Volkswagen. ▪ Preparing files for Service department ahead of schedule▪ Managing calls/emails from partnerships & customers▪ Customer Management▪ Organising communication between internal teams

▪ Examining and updating Student databases▪ Managing all lines of communication with colleagues & students across 50+ departments and internationally. ▪ Making relevant referrals to management and IT teams. ▪ Alerting team of security concerns & following university procedure.▪ Complying with all data protection and confidentiality agreements