• Leading the development of Onyva Solutions, a proprietary software tailored for Onyva Franchising LLC, by integrating my expertise in healthcare software with the unique requirements of the pet care industry and Onyva’s business operations.• Responsible for franchisee relations, providing top-tier training and support from signing to the grand opening and beyond, ensuring franchisee success.• Collaborate with the President and CEO to craft captivating franchise pitch decks, strategically designed to engage and secure potential investors• Contributed to the development of Franchise Disclosure Document (FDD) materials, assisting the CEO in completing essential steps to go to market.• Worked with the Chief Brand Officer and Senior Brand Advisor to orchestrate a comprehensive rebranding initiative, elevating Onyva's identity and stature.

• Contributed to Onyva Dog Spa receiving the prestigious Best of Boston 2023 award for Pet Grooming from Boston Magazine within the first year of operation.• Established Onyva Dog Spa as the flagship model for Onyva Franchising LLC, showcasing exceptional standards and operational excellence.• Conceptualized and executed highly successful events, including art exhibit openings, educational social events, dog parties, meetups, and a fashion show for people and dogs at a five-star hotel, significantly raising Onyva's profile and community engagement.• Forged strategic partnerships with local businesses, solidifying Onyva's role in the dog-loving community and propelling the brand to new heights and recognition.• Played a key role in crafting and implementing an innovative marketing strategy via social media, local advertising, and business partnerships that elevated Onyva Dog Spa's brand presence and customer engagement.• Introduced streamlined operational processes and standardized workflows, enhancing efficiency and customer satisfaction.• Served as the primary point of contact for software-related issues, bridging the gap between spa employees and the development team, successfully limiting downtime and in spa disruptions.• Collaborated closely with Onyva's owners on all aspects of day-to-day small business ownership, providing crucial backup and support while demonstrating versatility and adaptability in diverse roles.

• Led and managed all phases of large and small projects, ensuring the success of enterprise-wide projects, repairs, process improvements, and overall benefits realization.• Collaborated closely with business leadership to understand short and long-term business plans, elicit requirements, and implement Epic technology solutions to support plans.•Served as the liaison between IT, end-users, and governance members, monitoring metrics and presenting status reports to leadership and management.• Managed high visibility cross-functional projects to launch strategic initiatives, interacting with internal staff, customers, and external vendors.• Coordinated project schedules, adhering to project management principles, processes, and IT policies, and partnered with business and IT teams to align project delivery with business objectives.• Ensured successful delivery of multiple projects, supporting change management and driving project risk management and mitigation through strict governance processes and procedures.• Provided financial metrics, value realization, and strategic reports for executive leadership, business stakeholders, and IT teams.• Built effective relationships with vendors and monitored the changing technical environment to stay on trend and ahead of market shifts.

• Served as Performance Improvement Senior Project Manager on the Patient Access and Operations Team at Weill Cornell Medicine (WCM), focusing on process improvement and operational efficiencies within clinical departments. WCM Project Lead on Front Door to Care (FDTC) Initiative. FDTC is an initiative to coordinate patient access across all platforms to improve overall experience, schedule appropriate care, and patient self-services across New York Consortium Tri-Institution (New York-Presbyterian Hospital "NYP”, Columbia University Irving Medical Center “CUIMC” and WCM). • Oversaw operational and technical design workstreams from the onset of the practice impact assessment through build, testing, implementation, and stabilization of the FDTC initiative.• Liaison between operational and technical stakeholders: manage relationships, maintain deliverables within project timelines, and identify/mitigate risks.• Served as a member of the leadership team on organization-wide committees, workgroups, and taskforces to ensure consistency of approach.• Launched and manage an organizational PMO portfolio of 7 projects across Operations, Technical, Analytics, and Marketing teams.• Conducted weekly program review meetings with senior executives and clinical leadership within WCM, and across the New York Consortium.

• Served as Ambulatory Project Manager for a successful Enterprise Epic implementation at Columbia Doctors and Weill Cornell Medicine ($8B net revenue project with over 40K user base) as part of the New York Consortium Tri-Institution EMR implementation project. • Spearhead new implementations through comprehensive planning and engagement activities with the goal of completing projects on time and within budget. • Created and managed a 7 person cross-functional team of project coordinators to transform implementation needs into streamlined workflow solutions. • Developed and maintained full project lifecycle dashboards with a focus on risk assessments, escalations and mitigation plans. • Responsible for creating and analyzing go-live productivity, triaging, resourcing, and overall project status reports/dashboards.

• Served as Project Manager for Outpatient Implementations. • Working side by side the Ambulatory Director and Assistant Directors to operationalize the team ahead of the WCM go-live, leveraging key learnings from the CUIMC go-live (completed February 2020) to implement best practices and assisting with scoping, resource allocation, decision making, and overall planning process.• Proven ability to multitask by effectively directing, managing, and facilitating over two dozen projects across Epic modules for the Enterprise implementation spanning all three institutions (NYP, CUIMC, WCM). • Proactively mitigate and manage critical escalations while communicating effectively with internal and external executives.• Institute and run Ambulatory Huddles, a weekly meeting concept designed to unify disparate teams, including the implementation, operational and Epic consultant teams consisting of ~70 employees.• Partnered with the Training and Intentional Redesign team leading up to the CUIMC go-live to ensure provider and practice readiness assessments were thorough and affectively prepared Columbia Doctors for the brand new integrated EMR platform.• Developed critical workflow management resources via Visio diagrams to streamline optimization request processes. • Created a proprietary Enterprise resource build tracker that drives work reassignment for successful and efficient completion, operational improvement and go-live readiness and in tandem conducted weekly strategic resource meetings.

• Scoped, designed and configured all Ambulatory build for over 75 departments, including SmartForms/Links/Sets, ProcDoc, Navigators, Synopsis, Workflow Engine Rules, Note Generator Templates, and specialty Profile build, among others.• Mentored Ambulatory Analysts across scope, design, build, testing and training phases of Enterprise project. • Successfully guided projects back on track by serving as an escalation point person for projects and analysts that needed assistance in managing task, project timelines and deliverables. • Assisted Intentional Redesign team on numerous high level projects, including as a guest speaker and presenter on multiple podcasts followed by the creation of a video series that highlights important Epic changes to clinical workflows. • Worked 1x1 with C-Level Executives to organize, create, and lead two integrated outpatient workflow demos that were livestreamed to all Enterprise employees.

• Lead Epic Analyst on successfully integrating Phase One of OnCore Clinical Trials Management System for WCM. • Scoped institution wide Research workflows by working with the EpicTogether Academic Oversight Committee.

• Performed workflow analysis and met with providers and staff to design and develop workflows and solutions for EpicCare Ambulatory, Cadence, Prelude, and Beacon Oncology optimization and implementation projects.• Documented current and expected EpicCare Ambulatory, Cadence, Prelude, and Beacon Oncology workflows and build configuration in the Business Requirements document. • Assisted the Project Manager with planning and execution of the project life-cycle to ensure the project phases are completed in a timely and efficient manner, and all documentation is complete. • Independently assessed workflows, evaluated practice needs, resolved inefficiencies, and improved EHR system proficiency. • Primary project analyst and workflow designer for new multi-disciplinary Beast Cancer program, encompassing Medical Oncology, Radiation Oncology, Breast Surgery and Plastic Surgery. • Served as a liaison with external hospitals to enhance and optimize operational activities across multiple Epic modules.

• Participate in all parts of go-live support including analysis, development, and training for on-boarding new doctors and practices.• Analyze, diagnose and resolve end-user application issues to support the Electronic Medical Record (EMR), Epic, and other clinical systems across Weill Cornell Medicine and its affiliates.• Efficiently triage and resolve complex customer application issues on senior application support specialist metric level while working the phone queues and case tracking system.• Lead development and training of two internal Epic MyChart classes which include one-on-one training and review sessions.• Member of implementation team that on-boards providers to Online Scheduling Initiative across all medical specialties via multiple platforms including ZocDoc, Epic MyChart and Epic Open Scheduling.• Lead analyst on switching over Academic Department of OBGYN to new visit types. • Responsible for building and mentoring Beacon ASG team members on proper Treatment and Therapy Plan protocols.• Took initiative to develop the Protocol Request Scope/BR document for Beacon protocols.

Healthcare Systems Consultant 1-Epic Training, Verona, Wisconsin • Attended EpicCare Ambulatory training classes.• Studied clinical-related administration, medication-related setup, procedure related setup, decision support tools, and staff-related administration. -NextGen•Actively training for NextGen EHR Certification.•Editing test scripts for Nursing and Physician workflows. •Attend meetings with various specialties including Oral Surgery, OB, GYN, and Optometry.•Create and analyze Visio workflow documents for each specialty. •Assisting with early stage project assignmentsHelp Desk Analyst for Soarian Clinicals Level 1 Support • Resolve all level 1 issues including password issues, user access issues, end-user training, initial trouble shooting and level 2 escalations.• Monitoring of the interface engine, job scheduler, EDM/HIM report queue, Soarian Financials Steam, and Soarian Financials Reports.• Remotely shadow end-users to assist in troubleshooting and training on Soarian functionality and interfaces.• Ticket resolution documentation using Remedy Force and Trackit.• Help Desk trainer for new Help Desk Analysts and Junior Consultants: Remedy Force, Soarian Clinicals UI, ancillary application access issues and common level 1 issues.• Created multiple help desk training documents.• Assist Help Desk Analysts with issues experienced during their shift.

Vice President of the first student-run business at Ohio Northern University.• Increased sales of the company by generating new campaign strategies and arrangement of special seasonal sales and promotions.• Processed customer transactions in an accurate and timely manner (quote, order, shipment, delivery, invoice and payments)• Managed ten employees (selling and customer service techniques, performance reviews, and weekly reports).• Specialized in serving customers’ individual needs to establish a strong rapport.

Provided counseling and training to existing and prospective entrepreneurs in developing businesses plans, marketing, record keeping and accounting, financing, management and other areas of small business ownership. CEDC’s mission is to cultivate the entrepreneurial mindset and to create opportunities for furthering employment opportunities in the four-county area. The CEDC, located in ONU’s James F. Dicke College of Business Administration, was made possible through a USDA Rural Business Enterprise Grant (RBEG) to support small business growth and development in the counties surrounding ONU.

• Trained in clean room to compound TPN’s, antibiotics, hydrations and chemotherapy drugs.• Worked alongside pharmacists, director of clinical operations, director of finance and inventory coordinator.

• Developed marketing strategies and patient outreach programs for sales/promotional procedures.• Assisted in patient consultations and medical equipment handling/use.