Sasha Cardin, Mba Email & Phone Number

Tulsa, Oklahoma, Us

Hasbrouck Heights, New Jersey, Us

Tulsa, Ok, Us

• Designed and implemented a way to calculate and monitor customer health scores manually.• Created customer support strategy for Customer Success team to increase customer retention.• Managed department call volume and coordinated department schedules to maximize coverage during peak hours.• Monitored metrics and developed actionable insights to improve efficiency and performance.• Developed documentation and logs of implemented solutions and generated and submitted weekly Customer Health reports.• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.• Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.• Recommended changes, improvements or deletions in products according to customer feedback.

Stamford, Connecticut, Us

• Oversaw and coordinated 35+ wireless network integrations, ranging from 50-room hotels to 500+ multi-dwelling unit (MDU) complexes, simultaneously.• Spearheaded the successful implementation of 60+ Wi-Fi projects with SLAs ranging from 90 to 120 days.• Leveraged Agile framework and methodology to establish and integrate new training techniques. • Innovated and tested a new and dynamic project management style while serving as SCRUM master of a five-person team.• Complied with all customer standards while applying Wi-Fi product feature sets, including VLANs, SSIDs, WPA2s, switch port assignments, IP justifications, and specialty features.• Drove project success and completion by defining and overseeing objectives and requirements. • Engaged with customers and key stakeholders to deliver comprehensive SOWs and implementation schedules.• Provided dynamic leadership and oversaw resources to ensure timely and budget-compliant milestone and project completion, implementing corrective actions as needed.• Led internal engineering coordination and on-site technical support for client installations.• Optimized project efforts by identifying potential risks and incorporating effective solutions.• Entrusted with approving and monitoring budgets and financials for projects.• Orchestrated and led project lifecycles for client Wi-Fi installations from sale through go-live.• Supported the success of existing products by identifying and integrating new revenue opportunities.

Fort Lauderdale, Fl, Us

• Maintained responsibility for up to 25 properties with a total of 8,750 doors.• Acted as the main point of contact for escalations and outage management while serving as the voice of the customer. • Delivered effective project management for installations and upgrades on new and existing properties.• Contributed to community events and product promotions by providing on-site support.• Liaised with project management teams to ensure optimal service delivery and quality.• Resolved escalated and complex issues in an efficient manner by communicating with executives. • Aligned objectives and bridged communications with technicians and contractors to effectively manage work orders and maintenance activities while prioritizing quality and efficiency. • Facilitated the onboarding process by delivering customer service, launch, and management support. • Advanced business efforts and growth by identifying key opportunities and presenting scope to the marketing team. Could you provide any examples here?• Revamped existing services by incorporating new revenue opportunities and cost saving measures.

Fort Lauderdale, Fl, Us

Baltimore, Maryland, Us

Focused in Marketing and Customer Management

• Prioritized outstanding service while drafting and distributing customer correspondence. • Maximized sales by overseeing and assessing all incoming internet leads.

Auburn Hills, Michigan, Us

• Planned, executed, and managed all fundraising events for the Detroit Pistons Palace Foundation. • Tasked with overseeing and organizing pre-season team autograph sessions.

Tampa, Florida, Us

• Charted the successful development of engaging PowerPoint marketing presentations.• Handled and maintained calendars and meeting schedules.• Controlled game day contracts between the University of South Florida and other schools.• Bridged communications between the Athletic Director and coaches, administration, and athletes.

Tampa, Florida, Us

• Fostered positive relationships with luxury suite owners and ensured outstanding service.• Managed pre/post-game dinner reservations, transportation, and flight confirmations.

Foxborough, Massachusetts, Us

Gmba, Global Business And Marketing

Bachelor Of Arts, Organizational Communication

Education record