I am a seasoned business professional with 14+ years of customer success and project management experience in various sectors. Recognized for demonstrating a natural aptitude for ensuring customer satisfaction, as well as for delivering innovative and dynamic solutions and demonstrating knowledge of technical products, I have a verifiable history of contributing directly to company success throughout my career. Professional focal points include customer success and satisfaction, rapport building, relationship management, technology solutions, account management, staff training and development, Agile methodology, stakeholder engagement, issue resolution, risk management, opportunity development, customer care, community relations, marketing, quality assurance, team leadership, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, critical thinking skills, as well as business acumen, continuous improvement, change management and resource management to support efficiency and maximum returns. Most recently, I was the Wireless Installation Project Manager with Charter Communications. Under my leadership, I oversaw comprehensive installation and technical projects aligned with customer needs. I also prioritized customer satisfaction at the center of all interactions and projects. In addition, I liaised with senior leadership, stakeholders, and cross-functional teams to ensure the company’s project support structure was driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, client relationship and innovation expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.