Sasha Dickson Email & Phone Number

Dallas, Texas, United States

- Responsible for direct hotel, ground transportation, and experience partnerships in key domestic leisure markets- Monitor performance and identify opportunities to optimize partner and overall market performance to generate incremental revenue through marketing and merchandising opportunities- Collaborate with internal stakeholders on contract and.

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

• Oversee team responsible for hotel inventory procurement and contract negotiation and execution for staff accommodations for various sporting events including X Games, Ryder Cup, New York City Marathon, city-wide Youth.
• Coordinate and manage accommodations and rooming lists for staff for various events.
• Develop and implement training for new hires and continued education on industry, market, and hotel knowledge.

Dallas

Dallas, Texas

Plano, Texas

• Provide support/leadership to CEO, COO, Area Directors and Business Managers
• Ensure that all locations are up to current corporate required specs
• Coordinate recruiting efforts for Dallas, Houston, and Virginia locations
• Monitor and maintain state/local required licenses for locations
• First point of contact for clients at executive level
• Consolidated and currently oversee all vendor relationships

Austin, Texas Area

• Responsible for all operations including driving clinic revenue, staffing, member retention, employee retention, goal setting and coaching employees to meet goals
• Managed and coach team of 25+ Licensed Massage Therapists, 4 Estheticians, and 7 Front Desk Associates
• Increased Net Promoter Score to Top Scores in Company
• Improved Monthly Enhanced Therapy revenue by 5% overall
• Maintained Clinic Labor Expense Goals while maximizing utilization of resources

Austin, Texas Area

• Responsible for increasing revenue and service hours of new addition to existing Massage Clinic
• Trained and coached esthetician staff on company unique protocols to ensure brand consistency and ensure clients were getting the best possible spa experience
• Educated Sales Staff on basic skin care and Massage Envy's partnership with Murad to increase booking of service hours
• Reached all time high for total facial service hours since opening of Spa

Austin, Texas Area

• Focused on member retention by reaching out to at-risk members and processing cancellation requests
• Responsible for delinquent accounts and kept past due accounts under 2% of total member base
• Met and exceeded all sales closing, enhancement, facial, and prebooking goals set forth by Clinic Manager and Spa Manager and set goals for Sales Team in their absence
• Tracked Therapist and Esthetician Licenses and Insurance to ensure State and Company compliance

Austin, Texas Area

• Provided a "WOW" Customer Service Experience while working high-volume front desk
• Met and exceeded all sales closing, enhancement, facial and prebooking goals set by Clinic Manager