Sasha Dsouza Email & Phone Number

Mangaluru, Karnataka, India

➤ Key Responsibilities:● Client Requirements Management: Gathered client requirements and defined project scopes, ensuring clear communication and alignment with development teams.● Project Oversight: Monitored developer progress, ensuring tasks were completed on schedule and to client specifications.● Client Relationship Management: Followed up with clients to ensure satisfaction, addressed concerns promptly, and maintained ongoing relationships.● CRM Customization and Optimization: Customized CRM fields, enforced data cleanliness standards, and implemented workflows to enhance operational efficiency.● Innovative Solutions: Implemented real-time analytics solutions for live monitoring and developed custom Chatbots to capture leads and streamline CRM processes.● Dashboard Visualization: Designed and implemented intuitive dashboards using Zoho Analytics/CRM and other tools, providing actionable insights to stakeholders for informed decision-making.● Training and Support: Implemented Learning Management System (LMS) for team development.

Mangaluru, Karnataka, India

➤ Key Responsibilities & Achievements:● Engaged with and successfully onboarded 100+ merchants in Mangalore, across diverse industries in SMB and Mid-market segments.● Thrived as the sole female officer among 30 male counterparts through effective communication in multilingual environments.● Adapted strategies to accommodate the unique needs of different businesses, fostering relationships and achieving high onboard success rates.● Maintained positivity and persistence in face-to-face negotiations, ensuring continuous efforts to onboard merchants even in challenging situations.● Proficient in working with CRM/ERP tools to maintain merchant onboarding data in real time.

Bachelor Of Commerce - Bcom

Diploma In Aviation/Hospitality Management

Csba, Pre University College