Sasha Fedortchouk Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Assist in running day-to-day business operations and managing office, HR, and marketing functions• Improve operational systems, processes, and policies to ensure business efficiency• Provide support, training, and guidance to sales, marketing, and administration teams• Collaborate with Sales Manager to support team functions and improve accessibility with programs and reporting• Manage onboarding processes and assist with recruitment and growth• Facilitate leadership meetings and attend management meetings• Create agendas, take minutes, and circulate meeting outcomes and action items• Plan events and staff training• Oversee marketing and administrative processes• Organize meetings with internal and external parties• Develop innovative solutions to streamline and improve procedures• Implement marketing plans and book and design print media materials• Manage databases and new data, appraisals, and generate letters and action plans• Book and design boards, brochures, and property marketing materials

Melbourne, Australia

• Responsible for implementing best practices and procedures to ensure the smooth operation of the office• Proficient in preparing contracts and documents using established forms and systems• Skilled in creating and designing printed and published materials, including graphics, fact sheets, and newsletters• Act as a support desk for ActivePipe, assisting offices with queries and issues, guiding as needed• Create EDM templates in ActivePipe and analyze the performance of local office Market View eDM's every month• Prepare end-of-campaign reports and analysis as required.• Monitor media mentions daily and manage the impact of the negative press while promoting positive mentions.• Analyze and report on media mentions monthly, including volume, office breakdown, and competitor analysis• Design and distribute a weekly newsletter for the sales team and a quarterly newsletter for property management using Adobe InDesign• Monitor and regulate corporate brand consistency across various mediums, including media, advertising, office stationery, web/digital, and signage• Maintain and update the library of marketing materials and print samples (physical and digital)• Assist the Administration Team with document preparation, presentations, and reports, as well as day-to-day tasks such as proofreading and data/fact-checking• Analyze and report on the performance of Google reviews monthly by agent/property manager, office, and group• Communicate and promote new marketing initiatives or campaigns internally• Utilize Google Analytics, Facebook Business Manager, and Ads Manager for reporting purposes.• Serve as an executive assistant to the Sale Manager.

Melbourne, Australia

• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other• Compare a property with similar properties that have recently sold to determine its competitive market price• Advise clients on market conditions, price, mortgages, legal requirements and related matters• Promote sales of properties through advertisement, open houses and participation in multiple listing services• Accompany buyers during visits to and inspection of the property, advising them on suitable and the value of the homes they are visiting• Prepare documents such as representation contract, purchase agreements, closing statements• Confer with escrow companies, lenders, home inspectors and pest control operators to ensure that terms and conduction of purchase agreements are met before cling dates• Interview clients to determine what kind of properties they are seeking – gather customer or product information to determine customer needs• Coordinate appointments to show homes to prospective buyers• Answer clients questions regarding construction work, financing, maintenance, repairs and appraisals• Advise sellers on how to make homes more appealing to potential buyers• Develop networks of solicitors, conveyances, mortgage lender and contractors to whom clients may be referred• Conduct training session for sales agents to improve sale techniques• Appraise properties to determine loan value• Review plans for new constructions with clients, enumerating and recommending available option and features• Visiting properties to assess them before showing them to clients• Deciding the method of sale, costs and inspection times with property owners and sellers• Analyzing marketing pricing, trends and recommending a reserve or minimum selling price• Meeting with buyers to understand their requirements in a property• Providing advice on conditions of sale

Initiating contact with customers with outbound calls for follow up or sales opportunitiesAnswering inbound phone calls arising from customers, dealerships & brokersUse needs based selling skills to generate leads for the BMW GroupIdentify & qualify cross-selling opportunities within each inbound call for all BMW Products and Services available (i.e. new finance business, refinance opportunities, insurance, BMW Credit Card, Test Drive opportunities)Ensure that a consistent approach is provided across the business in dealing with customers and prospects whilst living the Brand ValuesMeet & exceed KPI’s and Customer Experience metricsMake appropriate database entries & updates into customer database including account maintenance (i.e. change to account details)Working within the guidelines and boundaries of the Privacy ActIdentify and contribute to areas for potential process improvement across all BrandsComplaint resolution of customer issues through discussion, problem solving and negotiation while maintaining or improving customer satisfaction whilst working within BMW Guidelines.

Call Customer from Inbound and Outbound sources Ensuring all legal requirements are meet on a per call basisKeep database updated at all times with correct and specific notesAction leads to new and existing TAL customersMaintain and manage a sales pipelineEnsure appropriate internal and external documentation is completed for all client dealsPreparation and analysis of customer application and health requirementsListening Carefully regarding customer Health Conditions, (Life Insurance)Providing Specific information to Underwriters regarding customer Health and Lifestyle Hitting KPI, Targets, and Sale Volume

Actioning Referral DailyEnsuring bankers and Stakeholder are kept “in the loop” at each stage of the sale processKeep database updated at all times by maintaining SLA’s through effective time managementAnswering Inbound callsAction leads to new and existing NAB customerDealing with internal and external stakeholders Maintain and manage a sales pipelineEnsure appropriate internal and external documentation is completed for all client dealsPreparation and analysis of customer credit applications for approval

In my previous role, I identified market segments and significantly expanded the existing customer database. I used leading-edge technologies and marketing techniques to enhance sales presentations and built strong customer relationships based on service and support. I was also responsible for answering a high volume of calls and enquiries from existing and potential customers. By uncovering customer needs, I could up-sell and cross-sell, providing solutions, handling objections, and closing sales. I always followed through and took ownership of all enquiries, which helped me meet sales targets monthly and exceed sales volume. I was also recognized as the CTS (Customer Satisfaction Survey) Superstar of the month out of the Sales Team. Additionally, I have been trained in coaching a team running a team, and have been 2IC and team leader.

Master Of Business Administration - Mba, Business Administration And Management, Project Management, General

Bachelor Of Business - Marketing Major