Sasha Gordon Email & Phone Number

As an author, I embark on a creative journey with every word I write, crafting compelling stories that transport readers to new worlds, provoke deep thought, and stir the imagination. My career as an author has been an incredible exploration of the written word and the boundless potential it holds.**Key Accomplishments:**1. *Published [2] Novels:* I've authored and published [2] novels, each a labor of love and a testament to my dedication to storytelling. These works have received critical acclaim and connected with readers around the world.2. *Creative Writing Expertise:* My expertise lies in crafting engaging narratives, memorable characters, and thought-provoking themes. I excel in various genres, from historical fiction to fantasy and everything in between.3. *Inspirational Writing Workshops:* I've had the privilege of conducting writing workshops and seminars, sharing my knowledge and passion with aspiring writers, helping them hone their craft and find their unique voices.4. *Poetry and Short Stories:* In addition to novels, I've explored the world of poetry and short stories, using these forms to express emotions, evoke nostalgia, and spark profound conversations.5. *Research and Story Development:* I'm deeply committed to research, ensuring historical accuracy in my historical fiction works and authenticity in all my writing. Story development, character arcs, and intricate plotlines are at the core of my storytelling.As an author, I continuously seek to inspire, entertain, and provoke thought through the power of words. I'm open to collaborations, speaking engagements, and opportunities that allow me to share my passion for writing and storytelling.

Florida, United States

This position is responsible for the second level technical support of complex Treasury Solution applications and services. The primary goal is to provide a best-in-class client experience in resolving clients’ issues and recommending best practices and solutions. This role requires expert knowledge of applications, file formats, communications channels, departmental processes and procedures, both within and outside of Treasury Solutions. The technical specialist works with various stakeholders in the organization including Product Management, Sales, client onboarding, Maintenance, and other teams involved in the support, development, testing, and implementation of new releases, system enhancements, and work-around, as needed to support our clients. The senior specialist collaborates and communicates effectively with stakeholders and partners in working towards solutions for client requests/incidents. The teammate acts with an appropriate sense of urgency, a high degree of professionalism, and minimal supervision. This role reports directly to the Treasury Solutions Client Services Manager.

Jacksonville, Florida, United States

Windows 7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems, VMware. Global Support Service - Service Desk Analyst. Virtual technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary systems. This resource is necessary to maintain agreed service levels within the Bank of America Service Desk and deliver the capabilities to service our clients.

Jacksonville, Florida Area

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Jacksonville, Florida

Handle Inbound and outbound calls for Northwell Health Facilities. Assist patients requesting information regarding doctor's appointments, health insurance information, prescription refills, etc. Fulfills patient needs, resolves issues and ensures patient satisfaction.

Adhere to the Privacy Act as it relates to the confidentiality of information received • Provide accurate and knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information • Assist with side-by-side mentoring for new employees during training and after training as needed • Maintain a current understanding of the Program’s standard operating procedures, processes and Program policies as provided during training • Follow established and documented policies and standard operating procedures such as filling out their own timesheets, adhering to privacy rules and responding to numerous phone inquiries • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties • Successfully complete ongoing CFPB training requirements as business needs dictate • Assist caller with filling out online inquiries and/or complaints and submitting it electronically • Refer calls as required to Customer Service Representative II • Maintain up-to-date knowledge of CFPB regulations and policies as they apply • Report problems that occur via the online system so they can be addressed by the appropriate parties • Respond to telephone inquiries within the set departmental staffing and time parameters • Correspondence certified.

Jacksonville, Florida Area

Training in Tax Analyzing and I.T projects performed daily. Provide quality customer support in a high call volume environment while responding to online inquiries and direct inbound calls from prospects who are inquiring about our company and services.· Conduct interviews with prospective clients to determine if they can benefit from our company services· Conduct interviews for prospective analysts· Train, coach and mentor new analysts to complete required work while at the same time providing outstanding quality customer support and always putting the client first· Use interpersonal and communication skills, to maintain a positive environment for customers and teammates alike. communicate both verbally and in written correspondence to verbal and written· Use problem solving skills to work through day to day operations while maintaining and providing motivation for the team to achieve established goals· Ability to direct a conversation with prospective clients· Provide PC support to the entire team for hardware/software installations and troubleshooting

United States

Team Lead Analyst for Accelerated Tax Solutions! Created daily challenges to improve productivity! Also, assisted HR with hiring and firing of staff for my team. Assisted with software implications challenges and worked with vendors to fix and improve processes.

Jacksonville, Florida Area

Responsible, via the phone, for responding to inquiries/needs of customer and promoting the organization’s products and services. *Act as the primary contact point between financial professionals, clients, and the back office operations of ING. *Relies on instructions and pre-established guidelines to perform the functions of the job and to provide a basis for creative problem resolution. *Works under immediate supervision. *Uses a myriad of systems and tools to promptly respond to inquiries received via inbound phone lines. *Provides information to callers about various features of specific plans / policies. *Explains complex product features and annuity/retirement plan concepts to plan participants, agents, and sponsors. *Completes and verifies transactions requested by callers and either processes requests or forwards to appropriate parties. *Captures caller information on customer management system. *Participates in new product and services implementation. *Contributes to process improvement through suggesting streamlining measures, processing changes, and new technologies. *Complies with all division policies and regulatory requirements. *Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines. *Other duties as assigned.

United States

Answer incoming calls and assist remotely with any and all computer related issues.

Jacksonville, Florida Area

Used my sales skills combined with customer service skills to set appointments face to face. Appointments set a various Home Depots for Cooling air and heating facility.

Jacksonville, Florida Area

Great Experience working with voters of Jacksonville Fl. Answering questions in a call center setting. Assisted voters with questions regarding new voter registration, updating address, and locations where voting is assigned. I had the honor of meeting the Director of Supervisor of Elections to conduct a special project of verifying voter signatures for the mailed in ballot.

Bachelor Of Arts - Ba, Full Stack Application Development

Describe the core concepts of cloud computing, cloud models and architectures, components of cloud computing, and list the major cloud.

Junior Web Developer

Activities and Societies: I am working toward earning my Javascript Certification.Web development fundamentals, Programming Fundamentals.

Associate'S Degree, Computer Engineering/ Computer Security Enginnering, College