Handles 40+ calls a day, actively resolving customer issues, complaints, and offering company products and information. Assessing tools and processes for easier use both for employees and customers. Mentoring associates for improved performance and metrics. Assisting new employees become familiar with the position.

First point of contact for information, service, and sales. Arranged workflow, appointments and inventory. Drafted estimates for services and materials. Prepared transactions and deposits. Maintained relationships with vendors and representatives.

Organized preparation timelines and delegated employees. Analyzed daily production and created food service orders accordingly. Handled transactions and deposits. Managed customer relations and satisfaction. Prepared food items to food safety standards.