I set up timelines for important milestones in each project stage, ensuring we stayed on track. I shared project plans and updates with key stakeholders and team members, working together to identify and quickly solve any issues. I kept a close eye on the project's progress, spotting risks and taking corrective actions to ensure success. I created progress reports that included challenges and the steps taken to overcome them, presenting them to senior leaders. I organized meetings to collect project requirements and user feedback, keeping managers in the loop with regular updates on progress and potential risks.Key Achievements:● Achieved the successful launch of 20 marketing product campaigns for a multimillion-dollar company, resulting in heightened visibility and increased revenue.● Spearheaded cross-functional collaboration to redefine roles and responsibilities (RASCIs), improving label quality control.● Implemented Smartsheet automation to streamline reviews, generate automatic emails with artwork links, and significantly reduce manual effort.● Established standard operating procedures (SOPs) for the marketing department, created implementation blueprints in Wrike and Smartsheet, and collaborated on ongoing SOP updates to ensure consistency and alignment with evolving needs.● Utilized Smartsheet to develop a dynamic questionnaire automating the generation of SOW documents. Implemented a structure that adapts questions based on previous answers, ensuring accurate and comprehensive information collection for each project.● Oversaw a substantial portfolio of projects, providing support to teams, reporting progress, and driving favorable outcomes for key stakeholders.● Cultivated and maintained positive relationships with key stakeholders, achieving objectives and enhancing rapport.● Led a multi-disciplinary team, fostering the identification of problems and the development of solutions from varied perspectives.

I worked with various departments to gather artwork, marketing copy, regulatory information, and print specifications for product labels. I applied company policies, procedures, and work rules to oversee personnel management. I closely watched the performance of both the project and team members, intervening promptly in case of mistakes or delays. I established team priorities, maintained schedules, and monitored overall performance. Clear targets and objectives were communicated to my fellow team members to ensure everyone was on the same page.Key Achievements:● Cultivated positive rapport among fellow employees, contributing to increased company morale and improved employee retention.● Instituted quality assurance practices for each development phase, ensuring high standards were consistently met.● Tackled problems head-on and successfully executed corrective actions, preserving positive relations within the team.

I suggested improvements to processes and efficiently prioritized project-related tasks to ensure essential work was completed. I consolidated relevant global information within the Health and Wellness industry, keeping a close eye on the status of global submissions and approvals. In communications with global regulatory agencies, I represented the company in the Health and Wellness sector. I took charge of managing all regulatory aspects for various products, including Health and Wellness, Personal Care, and Household items. Additionally, I provided training to staff on regulatory policies and procedures and collaborated with regulatory representatives to handle filings, applications, and reports. Furthermore, I was responsible for responding to regulatory agencies regarding product information or issues.

During night hours, I took care of the physical and emotional needs of the students, overseeing a team of up to nine Night Watch employees. My responsibilities included making sure that procedures were followed, ensuring that training was up-to-date, and addressing the needs of the employees under my supervision.

I had positive interactions with customers, focusing on building connections and nurturing relationships. I provided advice and assistance, carefully considering any special needs or wants they might have. To maintain customer satisfaction, I employed forward-thinking strategies aimed at addressing their needs and resolving concerns. Handling a constant flow of customer calls, I ensured minimal wait times for their queries. Additionally, I managed customer inquiries and suggestions in a courteous and professional manner. To enhance team efficiency, I cross-trained and provided backup support for other customer service managers.