Sasha Moore Email & Phone Number

United States

Greater San Diego Area

Caseload Management | Transcript & Credential Evaluation | Stakeholder Communication | Leadership & Advocacy | Data & Process Improvement | Academic Advising | Policy Guidance | Department Collaboration | High-Volume Request Handling | Student SupportCaseload Management: Managed a caseload of 250-550+ remote online students, providing holistic advising from enrollment to graduation.High-Volume Request Handling: Prioritized and resolved high volumes of student and internal requests, effectively de-escalating issues.Stakeholder Communication: Communicated student concerns with faculty and staff at all levels, including professors, deans, and directors.Leadership & Advocacy: Demonstrated leadership in student support and staff advocacy through problem-solving and conflict resolution.Data & Process Improvement: Produced retention reports, created process templates, and simplified complex information for accessibility.Academic Advising: Built student schedules, advised on courses, evaluated traditional and military transcripts, and conducted graduation audits.Policy Guidance: Explained university policies, guided petitions (accelerated study, finance, grade disputes), and processed official documents.Department Collaboration: Collaborated with departments: Registrar, Financial Aid, Scholarships, Veteran’s Affairs, Accessibility Services, and more.Student Support: Supported military students with scholarships, Tuition Assistance, Vocational Rehabilitation, and GI Bill processing.

Greater San Diego Area

Operations Management | Asylum Case Support | Program Coordination | Case ManagementOperations Management: Managed and coordinated service area operations, executing complex administrative and logistical duties, scheduling appointments, and delivering specialized client assistance.Asylum Case Support: Coordinated medical evaluations for asylum cases, scheduling clients, interpreters, and doctors, liaising with immigration attorneys and government agents, managing documentation, and ensuring timely affidavit submissions while maintaining strict confidentiality.Program Coordination: Coordinated psychiatry program; scheduled psychiatry appointments, developed master calendars, collaborated with psychiatrists on client care, coordinated with pharmacies for medication approvals, and managed client care plans.Case Management: Linked clients to medical, community health, Medi-Cal, and managed care services. Educated clients on the U.S. medical system, booked interpretation services, arranged transportation, advocated for client care, and conducted client intakes, well-being indices, and assessments.

San Diego, Ca

Training Materials Management | Confidential Document Handling | Time Management & CoordinationTraining Materials Management: Managed and accounted for all training materials at field training sites.Confidential Document Handling: Collected, managed, and safely delivered confidential documents from field sites to the main office, developing protocols for quality control and organization.Time Management & Coordination: Efficiently managed trainers' schedules, multitasked, and liaised with main office staff from field training sites

Greater San Diego Area

Curriculum Coordination | Program Guidance | International Student Support | Test Administration | Instructional Clarity | Student Records Management | Student Support & RetentionADMINISTRATIVE DUTIESCurriculum Coordination: Developed, organized, revised, and maintained materials; managed text orders; coordinated with text distributors and instructors; gathered faculty feedback and recommended updates.Program Guidance: Explained school and university programs, policies, and procedures to incoming students; assisted with admissions paperwork.International Student Support: Provided academic and settlement assistance and cross-cultural support; connected students to university campus and community resources; assisted with commencement ceremonies.Test Administration: Proctored, administered, and evaluated standardized placement and exit tests.ESL INSTRUCTOR DUTIESInstructional Clarity: Distilled and communicated complex materials in clear, plain language both orally and in writing for English language learners.Student Records Management: Established and maintained organized student files; tracked student progress; collaborated with faculty to resolve student issues.Student Support & Retention: Led group information sessions; assessed student needs; resolved academic and university-related problems; informed students of support services

Master Of Arts (Ma), Intercultural Relations

- Created a cultural competency handbook for law enforcement personnel as part of thesis - Curricula included: intergroup relations.

Tefl Graduate Certificate, International Education

Bachelor Of Arts (Ba), Sociology

Activities and Societies: Golden Key International Honor Society Emphasis in Community Structures and Institutions | Cum Laude | Dean's List

Education record

Activities and Societies: Project SHINE (Students Helping in the Naturalization of Elders) Dean's list