Sasha Pats-Nouguès Email & Phone Number

I have worked in the IT industry for serval years, and I have had the opportunity to work with organisations of varying sizes and sectors, including Sales, Services, Finance, and Non-Profit.Having a good technical knowledge that spans a wide range of technologies and methodologies, such as setting up an eXperience Management Office (MXO,XLAs), implementing ITIL4 Processes, Managing CAB (Change Enablement), Nexthink, MDMs(Jamf, Maas360, inTune) , OSX, iOS, Windows Desktop, Windows Server, SCCM, and JAMF.I am a committed IT professional, that brings immediate and strategic value. I am invested in enhancing my skills and expanding my knowledge to ensure that I can help individuals and organisations achieve their objectives.My knowledge and dedication makes me an asset to any team seeking innovative and succeed.

Listed skills include Technical Support, Active Directory, Windows Xp, Windows 7, and 36 others.

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  Quality Manager - Improvement And Digital Inclusion

  Wellcome Trust

  Sep 2021 - Present - London, England, United Kingdom

  With a Focus on driving quality and a great experience for offered products /services. (with the oversight of service improvement and SDi maturity)-CAB Manager-Creation and Management of the Configuration management database (CMDB)-Development and Management of ITIL4 process-Experience level agreement development (XLAs)-Analysis and reporting