Sasha Stayrook Email & Phone Number

Summerville, Sc, Us

Remote

• Provide high-quality customer service by efficiently addressing and resolving inquiries related to financial services and support. • Maintain detailed customer records using Salesforce, Genysys, Orbipay, and Origin platforms, ensuring data accuracy and effective follow-up. • Collaborate with internal teams to address complex customer issues, contributing to improved service standards and customer retention. • Consistently achieve performance metrics, including call resolution times and customer satisfaction scores, enhancing customer experiences.

Remote

• Delivered expert support for billing inquiries and technical issues, improving customer satisfaction and loyalty. • Documented customer interactions within CRM systems, ensuring accurate records for seamless issue resolution. • Collaborated cross-functionally to streamline processes, optimizing service delivery efficiency.Senior Sales Development RepresentativeMy Advice Marketing | Remote | 2021 - 2022 • Enabled business growth through digital marketing strategies, supporting clients in revenue expansion and retention. • Identified prospective clients and managed the full sales lifecycle, driving new business growth and client engagement. • Contributed to process improvements and enhanced team performance through strategic collaboration with Account Executives.

Remote

• Enabled business growth through digital marketing strategies, supporting clients in revenue expansion and retention. • Identified prospective clients and managed the full sales lifecycle, driving new business growth and client engagement. • Contributed to process improvements and enhanced team performance through strategic collaboration with Account Executives.

United States

• Managed a portfolio of over 300 accounts, achieving consistent market share growth and customer retention improvements. • Developed and maintained strong client relationships, improving client satisfaction and loyalty. • Participated in continuous professional development to stay updated on industry trends and best practices.

Summerville, Sc

Opened a new location in October 2013, setting national revenue records at launch for a 39+ year-old companyTrained and mentored 5 employees for the world-renowned Cicerone Certified Beer Server Exam, with all 5 successfully passingFacilitated monthly staff meetings to educate employees on new products, marketing promotions, and customer service initiativesSpearheaded all financial operations for the location, including staff payroll, yearly budget development, and cost controlOptimized inventory management, reduced waste, and minimized overhead expenses by establishing par levels for supplies