Sasha Golden Email & Phone Number

👋🏽Hi there, with over seven years in customer success and sales, I specialize in elevating customer satisfaction and boosting revenue through strategic initiatives and effective communication. My expertise lies in implementing CRM strategies and managing B2B sales, driving significant business growth and client engagement. Recognized for exceeding sales targets and transforming client relationships, I am committed to leveraging my skills in project management and business development to foster customer success and business expansion.🏆 Key Accomplishments:• Transformed key account management strategy, leading to renewed client trust & increased revenue.• Successfully maintained a critical client account, constituting 40% of total business, through clear communication & effective problem-solving.• Recognized for outstanding performance, entrusted with managing two of the largest accounts.• Exceeded sales targets by 50% through strategic initiatives and cross-functional collaboration.• Implemented agile project management practices, streamlining workflow & enhancing team efficiency.🚀 Professional Experience:Senior Customer Success Manager | ENEOS USA | Torrance, CA | 06/2022 – PresentChampioning customer satisfaction & loyalty, leading cross-functional collaboration, and implementing CRM strategies for improved efficiency.Customer Success Manager | ENEOS USA | Torrance, CA | 04/2017 – 05/2022Drove revenue growth, exceeded sales targets, & implemented business strategies for product portfolio expansion.Executive Administrative Specialist | ENEOS USA | Torrance, CA | 02/2016 – 04/2017Enhanced executive support, streamlined operations, & fostered a customer experience-centric culture in event management.Senior Instructional Assistant | Chaparral High School | Torrance, CA | 03/2015 – 02/2016Provided educational and developmental support to special needs students, efficiently managed databases, & contributed to curriculum development.🔧 Skills:Bilingual Proficiency (Japanese, English), Business Development, Project Management, Financial Performance Management, Solution-based B2B Sales, Account Management, Database Administration, Customer Success Management, CRM Systems Proficiency (Hubspot), Event Planning and Management, Strategic Sales Initiatives, Workflow Optimization (Monday.com, Wrike).🎓 Education & Certifications:Norfolk State University | Bachelor of Science in Business Management; Cum LaudeMicrosoft | Microsoft Office Specialist Certification (Credential ID: 846w-uGF9)

Listed skills include Microsoft Office, Time Management, Customer Service, Leadership, and 2 others.

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  Norfolk State University

  Business, Management, Marketing, And Related Support Services