Sasheena Thanasingam Email & Phone Number

Singapore

Singapore

Singapore

Singapore

Full-time Parenting

Singapore

∙ Providing excellent customer service with a positive attitude to every client on every occasion ∙ Responding to all client requests ∙ Proactively addressing customer concerns and exceeding expectations∙ Identifying solutions according to specific needs. Weekly meeting with the Engineering/Development team to address the bugs report/feature request and identifying solutions based on client's concerns. Onboarding - new clients kick-start and onboarding sessions . Business Reviews - Bi-Weekly and monthly business reviews to update clients of the deployment status. Liaising and working with HubSpot on developing the support ticketing and Customer Success Pipeline. Using the below software for data derivation and analysis - Smartlook: to study customer behaviour and system usage - Grafana: for daily reporting of product reliability - Click-up: for bugs reporting/new requests reporting + keeping up to date on the progress - Monday.com: Product deployment and status automation

Singapore

Singapore

∙ Providing excellent customer service with a positive attitude to every client on every occasion ∙ Responding to all client requests ∙ Proactively addressing customer concerns and exceeding expectations∙ Identifying solutions according to specific needs∙ Monitoring support emails in a timely manner ∙ Attending to incoming support calls ∙ Calling all confirmed clients in the APAC region annually ∙ On-site visits to all local clients in Singapore annually - Onboarding - new client setup sessions - Annual training sessions to review website updates - Specialized onsite training for specific modules ∙ Bi-monthly skype meetings with the global Account Management team to discuss matters in hand

•Provide tutoring to students in both Primary and Secondary levels•Offer assistance with developing study strategies •Work with the tutee to develop a tutoring plan fitting student’s individual needs •Prepare tutoring sessions to ensure the tutee’s academic development •Assess the tutee’s progress throughout tutoring sessions •Participate in tutor training and development sessions•Coached primary school students on MOE organized Tamil Creative writing and Speech & Drama•Involved in MOE organized Tamil Cultural Day Camps enlightening students on the Indian Traditions

Cecil Street,Singapore

Senior Executive, Marine Personnel Department Oct 2014 – Feb 2016•Responsible for Bunker Fleet / Manpower scheduling •Conducted Crew Interview for New Intakes•Responsible for Liaising with ICA, MOM, MPA•Acted as Owner Agent / Charterer Agent:- Application of Vessel Port Clearance /ICA – Crew Attendance Clearance- Liaise with Terminal for berthing prospect- Booking of Pilot - Re-docs B/L and re-issue•Responsible for organising and co-ordinating Annual crew seminars•Involved in Monthly vessel inspections, to ensure standards and requirements on board are up kept. Senior Executive, Operations Jan 2014 – Oct 2014•In charge of training interns attached to the department•Assist in Office Audits•Assist Superintendents in compilation of docking reports and approving invoices•Assist Fleet Managers and Marine Superintendents with the monitoring of sailing visit, reports and follow up action•Taking charge of various projects such as Vessel Management•Assist with compilation of Insurance Claim documentation•Co-ordinate with the Master and officers to update all equipment certificates and documents using Tele-data fleet management systemOperations Executive Sept 2010 – Jan 2014•Involved in the crew seminar organising committee•Monitor the class survey schedule, follow up the class survey status and arrange class survey in consultation with the Fleet Manager and Technical Superintendent•Assist Technical Superintendents with budget planning and monitoring•Assist Fleet Manager in monitoring the SIRE Inspection; apply SIRE inspection as instructed by the Fleet Manager; co-ordinate with inspection company and respective superintendents•Monitor vessel’s movement and assist Superintendents in liaising with other departments•Underwent external training in “Shipping Documentation and Practices” in 2013•Promoted to Senior Executive

Pandan Road

● Assisted Project Engineers with the drawings of assigned Projects● Edited Structural/Outfitting drawings in Tribon M3 software

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

Bachelor Of Engineering (B.Eng.), Naval Architecture And Marine Engineering

Diploma, Marine And Offshore Technology