Shariq A. Email & Phone Number

Atlanta, GA, US

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

- Launch of a new Voice mobile app for a Fortune 50 telecommunications provider. Project included building a app from the ground up, managing multiple teams across the world, defining solution and architecture, and delivering on time and in budget.- Enterprise Pro-eCommerce solution to process Purchase Orders for a Fortune 100 retailer. Solution provided.

Greater Atlanta Area

• I joined to setup a practice that encompassed Product Management, Process improvement and Business Analysis. Built the standards and best practices for the organization, and setup a team of 5 high performing, rock star.
• Tech ID (an initiative to ensure accurate tracking of equipment) - Improved equipment tracking by 12% and reduced revenue loss.
• Nirvana (a program to improve customer experience) – o Increased First Call Resolution to 20% from 10% (by offering better tools and improved training to agents)o Improved customer satisfaction by ~8% (by linking.
• Seasonal (ability for snow-birds to place their account on hold) - Introduction of self-service tools resulted in increased customer satisfaction and reduced call volume.
• Contractor Self Billing (allows for a streamlined and accurate process for managing vendor payments for in-home service) - 10%+ cost reduction, 30% reduction of manual work and improved customer satisfaction on in-home.
• Worked closely with the PMO to setup an SDLC discipline and process - This translated into ~40% improvement of output from Development teams and on-time delivery of projects.

Greater Atlanta Area

• Defined, managed and delivered digital products, with a focus on customer experience, for clients.
• Managed overall design, development, delivery and external launch of the client’s first digital product. This project involved identifying the market, working with multiple internal stakeholders to define the scope and.
• Defined requirements, as user stories, and communicated the priority and business justifications to Analysts, User Experience (UX) and Development team(s).
• Managed storyboarding process to define the customer journey. Worked with Development and UX teams to implement the journey into an aesthetically appealing and user-friendly product.
• Managed the Development team scope, deliverables and timeline. Also, managed User Testing and Market Research at multiple stages of the development cycle and adjusted the product based on the findings.
• Coordinated with other Product Managers to identify and manage risks and dependencies across products.

Greater Atlanta Area

• Managed and mentored the User Experience and Business Analysis Teams. Architected solutions with stakeholders for Cbeyond’s strategic initiatives; produced business, systems and user requirements, and developed.
• Led the re-design and strategy for the overhaul of CbeyondOnline as the go-to self service portal for 60,000+ customers. Allowed for customer facing self-service functionality, previously done by care agents. This.
• Identified requirements, conducted competitive analysis, and architected end-to-end customer experience solution for a cloud based telephony system with 20+ features. This allowed customers to self-manage their phone.
• Led a team of Analysts and UX Designers in defining a solution for 100+ Operations users to capture provisioning data for new and existing cloud telephony customers. This included user interviews and testing.
• Revamped the design for a hosted email solution to provide customers with critical functionality and enable self-service.
• Led teams of 5 UX analysts, and 9 IT Analysts; plus managed day-to-day operations, including o Set priorities, assigned resources, lead user testing and ensured goals are achieved.o Developed, and drove the.

• Responsible for marketing Folio3’s services to a diverse customer base through online and traditional media based campaigns. Also responsible for product life-cycle management from initial client discussions to final.
• Managed +25% of Folio3’s sales pipeline. Negotiated and successfully converted multiple prospects into clients. Initiated discussions with prospective clients, understood scope, budget, and business needs. Partnered.
• Developed and implemented marketing plans for Folio3’s key verticals: Enterprise, Mobile, Social applications, and Products.
• Institutionalized a process for lead generation using case studies highlighting Folio3’s successful implementations. Developed case studies, brochures, and other marketing collateral to be used on the company website.
• Successfully marketed an E-learning solution to the client and managed the relationship with a global learning provider. Solution provided included iPhone, iPad, online, and stand-alone applications for a targeted.
• Strategized the rebranding of a major bank (with assets of $11+ billion) through website redesign, social media campaign, mobile apps, and other web based tools to increase engagement with targeted customer segments.

• Worked with international contractors to understand, document, and train factory management about technical requirements of manufacturing Ferro Alloys.
• Played a key role in negotiating contracts and managed relationships with vendors to ensure timely delivery of raw products.
• Monitored daily production, ran daily reports, and worked with senior management to identify key areas and requirements that led to a 15% increase in production.

Greater Atlanta Area

• Responsible for providing business analysis, project management, and subject matter expertise to IT, Marketing, Sales and Operations groups. Managed a wide scope of technology projects from inception to implementation.
• CbeyondOnline and Siebel: Managed projects that enhanced the end-customer experience and usability of CbeyondOnline customer portal. Features added include Secure Desktop, File Share, Single Sign-on, and automated new.
• Quality Assurance: Worked with business users and the Quality Assurance team to improve the quality of internally used technology tools. Defined scope of QA testing, authored test cases, and assisted with UAT testing.
• iRise: Used the iRise platform to conduct simulations for internal business units, developers, and testers. Additionally, installed and administered the iRise platform for the IT group and trained personnel.
• Quick Hit Releases: Managed the rapid turnaround of Quick Hits Releases to address critical issues identified by internal end-users. Worked with the application support team and in-house software developers to conduct.
• SOX Compliance: Ensured SOX compliance across all IT systems and worked with external Auditors to satisfy regulatory requirements.TEAM LEAD, Application Support