Project1: Worked as Salesforce Business Analyst for Orange Business.Project2: Worked as Business Analyst/PO-cum-Scrum Master in HR Corporate applications for Orange Business.• Instrumental in creating new application (cloned version of existing) for better distribution • Contributed to product roadmap by providing insights and recommendations based on market research and customer feedback.• Worked with stakeholders to gather, document, and analyse business requirements and processes.• Translated business requirements to functional and technical designs for the engineering team• Used different analysis techniques like GAP, Fish-bone Analysis, RCA (Root Cause Analysis), MoSCoW• Mentored / Collaborated with Support teams from other countries• Developed and implemented software testing strategies, test plans, and test cases to ensure the quality and performance of our software products.• Conducted / Contributed to Functional, Regression & integration testing and also API testing (Postman).• Managed product backlog. Ensured that the scrum teams always have adequate backlog to work on.• Closely worked with the design team (UI/UX) to explain project requirements and co-develop wireframes and solution mock-ups• Created Business Requirement Documents (BRD) and Functional Specification Document (FSD)• Assisted in facilitating User Acceptance Testing or derive test strategy in creating and reviewing test cases• Created & managed various project reports like based on effort, schedule from the tool and present to management using Jira/Azure DevOps.• Defined & managed the process for Scrum in JIRA • Responsible for the planning and facilitation of standard meetings to include; backlog preparation, iteration planning, retrospectives, iteration reviews and daily stand-ups.• Experienced in Agile Scrum, Kanban, Lean Principles, DevOps, CICD.• Effectively manage the scope and constraints of the project.

Worked in Post sales in a manufacturing domain for leading French Automotive product. (Project was halted due to Covid situation)

Project 1Elicited requirements using Brain storming sessions, document analysis, use cases and scenarios.Facilitated discussions with business owners to understand business problems/goals and proposed system enhancements while assessing impact to existing functionality and business processes.Translated business requirements of functional and technical designs to Engineering team.Worked with end users, subject matter experts, business stakeholders, architects and UX representatives to discover the real pain points.Documented test cases and performed Acceptance testing and regression testing.As a proxy Product Owner, authored User stories established user story acceptance criteria and refined stories with Scrum teams.Applied Agile methods and processes to promote a disciplined and transparent project management process.Used various Agile estimation techniques like Fibonacci, T-shirt to facilitate with story points.Provided detailed reports to management on the status of the Sprint, including the burndown charts, velocity, etc.Facilitated Daily Scrum, Sprint Planning and Sprint Retrospective ceremonies and backlog refinement sessions.Project 2Replaced existing tool with the new one that uses Machine Learning concepts and ETL logics to transform datasets.Travelled to Paris to take up KT and facilitated the Project transition to Chennai. Collaborated with cross-functional teams and IT team members both in the US and offshore locations to drive the work. Used SQL queries to retrieve specific datasets and create ad-hoc reports as required. Used SQL to manipulate data for analysis and reporting purposes.Utilized SQL skills to extract, transform, and analyse data from various sources, such as databases and data warehouses. Performed data profiling and validation to ensure data accuracy and integrity.Analyzed and audited the new flow of data using Power BI.Created, maintained and published weekly and periodic reports in PowerBI dashboards.

Some of the milestones during my tenure:• Successfully launched Automotive category for Amazon.fr, Amazon.de and Amazon.uk in 2013• Standardization of processes across 5 different teams across UK, DE, FR operating in Chennai & IT, ES in Romania in Automotive category thus implementing single SOP for 5 marketplaces.• Single Handedly eliminated content process for Productlines Baby and Toys (there used to be dedicated team for adding content to a product) by means of Automation using VBA macros and excel functionalites.Thanks to my NIS automated templates, the content gets added during NIS process itself thus saving several days of Lead time in publishing the content. Key Performance Areas:• Handling routine activities of work allocation, publishing reports to internal & external teams.• Responsible for mentoring and guiding team to manage quality, improve process efficiency and minimize variation.• Troubleshooting customer issues, handling escalation by doing root causing analysis and deep diving and publishing Cause Of Error reports and establishing preventive measures.• Driving process improvements and excellence programs resulting in improvement of SLAs and productivity.• Providing expertise in new on-boarding & template standardizationConducting weekly QA meetings, using six sigma techniques to understand the QA errors.• Providing trainings to French vendors on templates & tools usage.• Participating in hiring activities for French support teams.

Fulfilling & Enriching experience in France as I spent two academic years as an English Assistant in Schools as part of University Exchange program.

French voice process supporting Canadian clients