Sashi Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

Be a future-ready accounting and finance professional. Be a US CPA (Certified Public Accountant) or US CMA (Certified Management Accountant). Unlike various international professional qualifications which "substitute" university education and comprise multiple exams, US CPA/CMA "complement" your university education and can be achieved by clearing 2-4 exam parts in less than 12 months.

Bengaluru Area, India

• Responsible for conversion of leads into student walk-ins/online applications;• Dialer and the lead management system for effective conversion.• Engage and coordinate with the Field Sales team for walk-ins/online applications.• Vendor Management -Setting KPIs and SLAs in line with the sales strategy to ensure the vendor and the Telesales team hit call activity levels.• Review performance metrics daily and ensure immediate course correction.• Maintain and improve call… Show more • Responsible for conversion of leads into student walk-ins/online applications;• Dialer and the lead management system for effective conversion.• Engage and coordinate with the Field Sales team for walk-ins/online applications.• Vendor Management -Setting KPIs and SLAs in line with the sales strategy to ensure the vendor and the Telesales team hit call activity levels.• Review performance metrics daily and ensure immediate course correction.• Maintain and improve call center operations by monitoring system/team performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.• Determine call center operational strategies by conducting need assessments, performance reviews, and capacity planning.• Provide leadership to the Telesales team; motivate, coach and inspire the Telesales team for lead calling and conversions.• Ensure the quality of the calling team is maintained to the desired standard.• Ensure positive environment with team members feeling engaged and motivated to achieve their KPIs and sales targets.• Daily and Weekly schedule management of the team members.• Prepare call center performance reports by collecting, analyzing, and summarizing data and trends. Show less

Bengaluru Area, India

• Reporting directly to Director • Handled a team of Academic counselor, Team leader & Field coordinator • Responsible for Bangalore operations and also oversee Oman, Qatar and UAE • Sales target on monthly basis INR- 2553808 Dhirams ( 150224) Monthly • Conduct daily hurdle • Responsible for admission generation for Degree, PG and PhD course• Rechurn of data base and follow up to convert them in to admission• Prepare broacher , social media templates and email… Show more • Reporting directly to Director • Handled a team of Academic counselor, Team leader & Field coordinator • Responsible for Bangalore operations and also oversee Oman, Qatar and UAE • Sales target on monthly basis INR- 2553808 Dhirams ( 150224) Monthly • Conduct daily hurdle • Responsible for admission generation for Degree, PG and PhD course• Rechurn of data base and follow up to convert them in to admission• Prepare broacher , social media templates and email template • Sending university related mail to students• Prepare APR report, WTD, MTD & YTD Report • Database management • People Management • Control attrition and shrinkage Show less

Bengaluru Area, India

• Reporting directly to Sales & Marketing Head • Responsible to handle a team of Tele caller • Conduct End to End training program for all ISO standard in different industry vertical • Inhouse program and open house program • Cross sell ISO certification for all industries • Responsible for day to day operation of the team • Monthly meeting with management• Interviewing new hire • Training and couching team

• Reporting directly to Vice prescient / Director • Responsible to handle a team of outbound sales / inbound sales • Responsible for a staff of 120+ FTE (full time employee) Tele callers, business analyst & 4 team leads• Responsible for Managing the floor & adherence to schedule as per company • Real time Call Monitoring, coaching and feedback to the agents • Responsible to the delivery sales target on number of leads as per SLA• Conducting daily briefing morning and… Show more • Reporting directly to Vice prescient / Director • Responsible to handle a team of outbound sales / inbound sales • Responsible for a staff of 120+ FTE (full time employee) Tele callers, business analyst & 4 team leads• Responsible for Managing the floor & adherence to schedule as per company • Real time Call Monitoring, coaching and feedback to the agents • Responsible to the delivery sales target on number of leads as per SLA• Conducting daily briefing morning and end of the day to address day to day challenges to the team member • Ensuring productivity is up and running • Optimizing resource utilization • Prepare reports on Attendance,break exceed, Late logins & Performance report • Prepare and update employee rooster • Taking escalations calls • Responsible for day to day operation of the team • Monthly meeting with management• Setting up client meeting to discuss with way forward, review calls on projects & new projects • Interact with client frequently to ensure client satisfaction on the project and meet the expectation • Actively manage staff on a regular basis to ensure the retention • Control and attrition & Shrinkage • Work on PIP plans every month• Prepare RNR (Reward and recognition) data and work along with MIS team to ensure the RNR is rolled out every month • Interviewing new hire • All problems, complaints, and other issues that arise have been handled diligently where ever necessary have approached the Vice President of Operations / Site Director for input before making a final decision. • Responsible for the SLA, Team Allocation Target delivery & TAT• Ensure appropriate documentation for Project Management Plan, Performance Improvement Plan as per ISO guidelines• Ensuring adequate access control and compliance of ISMS Policy• Certified internal trainer and in charge for planning and executing training sessions for new recruits and refresher trainings for existing employees Show less

Education record

Diploma In Computer Science , Bca, Computer

Education record

Education record