Sashi Kumar Reddy Email & Phone Number

Manage service delivery of Quote to Cash processes in scope.In charge of invoice processing, getting a vendor quote for renewals, query resolution, Invoice reconciliation, Quote creation and reporting activities.Ensure Service Level Agreements (SLA) are met on timelines and with accuracy.Updating the billing information in the Contract Management system (ServiceNow and ITSM).Obtaining information required to process the order (user data, product reference details, installation details, change requests, billing dates, billing frequency and invoicing contacts.Consulting with sales team, providing renewal quotes, overcoming objections, and adjusting proposal as required to ensure best solution is presented to the client.As subject matter experts, become the escalation point for any order to cash queries.Track and provide status updates on all open sale opportunities.Creating additional client-facing substantiation reports.Managing and resolving external and internal quires relating to quote/orders/invoice and client account information.Creating the invoice in SAP via Service Now, raising proforma invoices and sending to the client.Creating Ad-Hoc credits upon requestCreating, updating, and cancelling the contract in SAP as per the request.

Work on new business and renewal sales orders for support services.Enriching raw file to enriched file by using engagement checklist and uploading it into Snow to create Assets, Asset Entitlements and Asset Financials.Creating Billing items, invoice them as per client requested billing frequency and sending the invoice to client.Assigning the SO’s, SVR to the team and make sure the team is closing them within SLA.Creating the contract in SAP based on the request.As an SME I’m the point of contact for all escalations related to order management and invoices.Preparing daily and weekly reports to check the trends.Investigating to find delay root cause.Training new hires and raising requests to get access to the required tools.

Creating and extending Ship to IDs to different plants based on the customer request in SAP.Creating Sales Agreements for the Ship to IDs in SAPValidating the delivery receipts given by CAM/Driver and creating the sales orders in SAP.Signed SO's will be uploaded to Quillix and releases for invoice.Contacting pricing team if any mismatch of price in delivery receipt to SAP material.

Take ownership of the customer issues in Sales force, PEGA and follow problems through to resolution within SLA.As a part of Master Data Management team, responsible for creating Bill to IDs in Oracle R12 and providing access.Working with collections (Finance Team) to get Bill to ID’s assign under appropriate collector. So that the Customer/Partner can receive the invoice for the ordered products.Providing the access to create Quotes, Deals and Orders for the Customers/Partners.Proficient in handling escalations regarding the issues facing by the Customers/Partners while creating Orders.Preparing weekly performance reports and PPT presentations.Responsible to do delay root cause and reopen analysis for sales forces/PEGA cases.Preparing internal quality and performance reports.Supporting quality team for new projects with required business information.Responsible for providing training on our process under knowledge transfer program.

Mba, Finance & Marketing

Bsc, Math’S, Electronics And Computer Science

Master Of Business Administration - Mba, Finance, General