Providing federal service dedicated to combating poverty focused on the recovery population. Contributed to the development and implementation of a recovery-based program while honing professional skills. Demonstrated commitment to social impact and community empowerment through hands-on engagement and community partner collaboration. Engaged families in recovery services with facilitating quarterly workshops that focused on life skills, managing, and understanding trauma. Enhanced productivity… Show more Providing federal service dedicated to combating poverty focused on the recovery population. Contributed to the development and implementation of a recovery-based program while honing professional skills. Demonstrated commitment to social impact and community empowerment through hands-on engagement and community partner collaboration. Engaged families in recovery services with facilitating quarterly workshops that focused on life skills, managing, and understanding trauma. Enhanced productivity by developing and implementing Standard Operating Procedures (SOPs), streamlining workflows, and ensuring consistency in operations. The creation of SOPs facilitated clear guidelines, minimized errors, and optimized efficiency across teams, resulting in measurable improvements in productivity and performance metrics. Show less

Collaborates with foster families and support staff to create and implement effective treatment plans; aided in reunification of families on caseload by 75%. Documents client interactions in detail, provides hands on redirection, and coordinates follow-up for seamless case management. Executing building solid and trusting rapport with families serving autistic children, fostering trust and communication to meet case needs. Documented client interactions in detail, provided hands on redirection,… Show more Collaborates with foster families and support staff to create and implement effective treatment plans; aided in reunification of families on caseload by 75%. Documents client interactions in detail, provides hands on redirection, and coordinates follow-up for seamless case management. Executing building solid and trusting rapport with families serving autistic children, fostering trust and communication to meet case needs. Documented client interactions in detail, provided hands on redirection, and coordinated follow-up for seamless case management. Lead investigations on all reported concerns in foster placements.Coordinated program referrals for community-based resources. Organized clinical and medical documentation, and treatment plans. Coordinated and developed individualized discharge plans to manage safe transition back into community and home environments. Show less

Created innovative strategies to drive customer engagement and increased our retention and renewals by 30%. Evaluated current client profiles annually and made valid recommendations. Provided ongoing customer service to meet financial needs. Generated and maintained sales in the top 10 percentile quarterly. Educated clients on various forms of insurance and financial products, including disability and annuity as well as the claims process. Evaluated target market research and adjusted strategy… Show more Created innovative strategies to drive customer engagement and increased our retention and renewals by 30%. Evaluated current client profiles annually and made valid recommendations. Provided ongoing customer service to meet financial needs. Generated and maintained sales in the top 10 percentile quarterly. Educated clients on various forms of insurance and financial products, including disability and annuity as well as the claims process. Evaluated target market research and adjusted strategy to address competitive influences and changing market. Recruited, lead and trained a team of 10-15 individuals to generate dynamic sales content and communication tools for promotional campaigns to effectively generate new business. Show less

Promoted internally. Initial role was a Program Assistant, advanced to Licensing Worker and then promoted to Foster Parent Coordinator within 24 months. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and program fit. Recruited, interviewed, and licensed new foster families. Increased foster parent roster by 120 newly licensed individuals.Collaboratively developed… Show more Promoted internally. Initial role was a Program Assistant, advanced to Licensing Worker and then promoted to Foster Parent Coordinator within 24 months. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and program fit. Recruited, interviewed, and licensed new foster families. Increased foster parent roster by 120 newly licensed individuals.Collaboratively developed programming with community program leaders and advocates to increase resource accessibility. Maintained energy and enthusiasm in a fast-paced environment. Completed home welfare checks to align with state laws and program guidelines. Reported child abuse in accordance with legal standards of mandatory reporters. Investigated all child abuse, harassment, discrimination and neglect cases according to state laws and regulations. Interviewed families during investigations using clinical and practical skills. Provided support after investigations which decreased recurrences by 30%. Show less