As a Customer Support Lead at SaaS Labs, I train and manage a team of customer support agents, ensuring that they deliver high-quality service and satisfaction to our clients. I also oversee improving the overall customer experience by implementing feedback mechanisms, resolving issues, and creating best practices.I have a background in branding and advertising, with a BFA in Advertising and marketing from I-nurture educational solutions. I have worked in startups and small companies for over six years, gaining valuable experience in marketing communications, customer relationship management, and team leadership. I have successfully scaled up teams from zero to one and helped them achieve their goals and grow their skills. I am passionate about helping customers with the product and improving their experience. I love winning, but helping the team win brings me greater joy.