Sasikumar D Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

- Work closely with all functions to achieve overall business goals.- Ensure that every individual store team focuses on rider safety, quality, and behavior control, and ensure that traffic rules are followed by them.- Work to ensure that we deliver an excellent customer experience and address escalated customer concerns as necessary.-Monitor real-time service levels and schedule adherence, and minimize leakages such as RTO.-Perform ad-hoc analysis and reports based on business needs. Insist on high standards and conduct deep-dive analytical work.-Lead/manage the team to ensure that the KRAs of the team members are met and assist/train them in achieving the same.- Make plans for fleet logins and requirements based on projected orders and ensure zero order loss at any operational hours.- Work closely with the payout team, understand it, and resolve any issues in real-time.- Work on the overall Cost Per Order (CPO) of the store, develop plans to reduce it, and execute them.- Handle a fleet of 500-600 last-mile delivery riders.- Work closely with the ground team to minimize attrition numbers below 6%.- Work on OPH (orders per hour) and EPH (earnings per hour) to increase rider efficiency.

Chennai, Tamil Nadu, India

1. Will be responsible for managing the entire Secondary and Last-Mile Delivery of B2C Customer Orders in Tamilnadu.2. Ensuring on-time and safe delivery of orders in the most cost-effective way by efficiently utilizing available resources within the city.3. Meeting Pickup/Delivery Service Level Agreements (SLAs) and cost targets to optimize operational efficiency.4. Developing an expansion and network plan for the geography to enhance coverage and reach.5. Planning and ensuring the availability of a fleet or capacity based on volume projections and city network requirements.6. Ensuring adherence to established systems and processes to maintain compliance standards.8. Handling issue resolution in coordination with different functional teams to ensure high customer satisfaction levels.9. Monitoring and reporting Key Performance Indicators (KPIs) as per agreed-upon cadence to track operational performance.10. Driving quality across logistics operations and conducting regular audit processes to maintain service excellence.11. Improving team performance by defining clear deliverables and providing coaching and mentoring support.12. Maintain the proper temperature until the product reaches the customer.

Chennai, Tamil Nadu, India

1. Will be responsible for managing the entire city's Secondary and Last-Mile Delivery of B2B and B2C Customer Orders in Tamilnadu.2. Ensuring on-time and safe delivery of orders in the most cost-effective way by efficiently utilizing available resources within the city.3. Meeting Pickup/Delivery Service Level Agreements (SLAs) and cost targets to optimize operational efficiency.4. Developing an expansion and network plan for the geography to enhance coverage and reach.5. Planning and ensuring the availability of a fleet or capacity based on volume projections and city network requirements.6. Maximizing truck cycle time utilization for both primary and secondary transportation legs to minimize delays and increase efficiency.7. Ensuring adherence to established systems and processes to maintain compliance standards.8. Handling issue resolution in coordination with different functional teams to ensure high customer satisfaction levels.9. Monitoring and reporting Key Performance Indicators (KPIs) as per agreed-upon cadence to track operational performance.10. Driving quality across logistics operations and conducting regular audit processes to maintain service excellence.11. Improving team performance by defining clear deliverables and providing coaching and mentoring support.12. Identifying and developing new 3PL (Third-Party Logistics) partners while driving partner performance to enhance the overall logistics network.

Chennai, Tamil Nadu

• Manages all operations personnel in accordance with company policies by hiring, training, motivating, planning, and directing work, managing performance, and resolving associate issues so that assigned performance targets are met or exceeded• Track operations metrics at each plant to set goals and track performance against set standards• Enhancing the customer experience without comprising the quality of Food and Delivery.• Maintain customer satisfaction at acceptable levels and promptly resolves customer issues• Headcount and Infrastructure planning• Mentoring Hub Incharges and TLs• Maintained Customer and Employees NPS above 95%• Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations• Working as a part of project teams to plan and implement new initiatives at Child Kitchens • Strong foundation in high volume operational setup; in consumer businesses (e-commerce, FMCG, Logistics and operations)• Track operations metrics at each hub to set goals and track performance against set standards• Leads the annual budgeting process for areas of responsibility• Build relationships within the local communities surrounding the operations• Responsible for creating and executing a world-class delivery experience.• Being the champion for customer focus for our teams across the organization• Responsible for adherence to process control procedures, operating instructions, and all quality control instructions• Ensures effective employee relations. Provides employee coaching and development. Resolves employee issues through problem resolution

Chennai, Tamil Nadu, India

• Manages all operations personnel in accordance with company policies by hiring, training, motivating, planning, and directing work, managing performance, and resolving associate issues so that assigned performance targets are met or exceeded• Track operations metrics at each hub to set goals and track performance against set standards• Enhancing the customer experience without comprising the quality of Deliveries.• Headcount and Infrastructure planning• Mentoring Delivery Centre Managers• Track operations metrics at each Hubs to set goals and track performance against set standards• Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations• Working as a part of project teams to plan and implement new initiatives at Delivery Centres• Strong foundation in high volume operational setup; in consumer businesses (ecommerce, FMCG, Logistics)• Handled geographically dispersed teams for Delivery area setup and measuring KM for DEs• Responsible for creating and executing a world-class delivery experience.• Being the champion for customer focus for our teams across the organization

Chennai Area, India

Managing entire Chennai Delivery Operations from Sourcing, Onboarding, Reactivation, Retention to Fleet management of riders with a 30-member teamManaged 3500 riders across Chennai cityConducted supply related marketing activitiesIncreased the Active riders from 300 to 2500 within a month for Dessert@9 and The Crave Party CampaignsOwner of City’s Supply burn: CPO and CPHRe-Launched Food Panda’s Serviceability with in house delivery fleet for the entire city from 4 zones to 27 zones (90% of Swiggy’s presence) within a span of 2 months

Chennai Area, India

• Responsible for sourcing and hiring of Delivery Executives.• Assisting the top management in developing operations strategy for effectively scaling the sourcing requirements of the company with regards to the Delivery Executives.• Conducted field operations in terms of BTL activities and field sourcing at different locations of the city.• Responsible for finding the right candidate and convincing them to join the company’s delivery team showcasing the benefits of working with the company to all prospective candidates. • Involved in conducting staffing drives.• Handled SNO team of 17 executives and team leaders• Handling vendor payments (Sourcing Vendors)• Owner of City’s Supply burn: CPO and CPH• Worked closely with sales, on board and vendor management team.• Handled ATL, BTL and Digital Marketing for Chennai completely (DE sourcing)• When I joined Swiggy, I was working closely with the sales team to close restaurants. Through this exercise I was to identify pain points of delivery executives• Taking care of SLA and DE Leave management• First Mile and Last Mille analysis• DE’s Salary and Incentives

Chennai Area, India

• Manage the company’s supply portfolio ensuring transparency of spending• Generate and implement efficient sourcing and category management strategies• Analyse and calculate costs of procurement and suggest methods to decrease expenditure• Invent negotiation strategies and secure profitable deals• Optimize sourcing procedures to attain maximum efficiency• Cooperate with stakeholders to guarantee agreement on terms and processes• Research and anticipate shifts in the negotiating power of suppliers• Perform cost and scenario analysis, and benchmarking• Estimate risks and apply risk minimizing techniques• Discover and partner with trustworthy vendors and suppliers• Determine quantity and timing of deliveries

Chennai Area, India

• Post and process journal entries to ensure all business transactions are recorded• Update accounts receivable and issue invoices• Update accounts payable and perform reconciliations• Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines• Assist with reviewing of expenses, payroll records etc. as assigned• Update financial data in databases to ensure that information will be accurate and immediately available when needed.• Prepare and submit weekly/monthly reports• Assist senior accountants in the preparation of monthly/yearly closings• Assist with other accounting projects

Master Of Business Administration (M.B.A.), Marketing And Finance, A

MBA

Bbm, Marketing/Marketing Management, General