Responsibilities:PEOPLE MANAGEMENTTrain and Develop• Ensure all new joiners are well trained and integrated into the environment• Propose to the Store Manager training plans and objectives for the store team• Coordinate training schedules and follow up with training departmentPerformance Management• Conduct annual, half yearly and quarterly individual performance review with the Beauty Advisors and Senior Beauty Advisors• Provide constructive feedback and constantly provide coaching to your team for improvement.Organize and Animate• Conduct the store team briefing every shift• Ensure that the team’s grooming and behavior are accordingly to the store’s SOP• Demonstrate the Sephora DNA to inspire and motivate the team• Create a pleasant and exciting environment with great team spiritSALES MANAGEMENTDrive Sales• Responsible for daily store operations, achieving store sales and ensuring every customers receive great service experience• Set and communicate the KPIs targets to the team during the daily briefing• Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary• Communicate and ensure that the teams are aware of all the brands promotions mechanics and incentives• Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported• Be operationally hands on, working with the team on the sales floor to achieve KPIs set.Customer Service• Build and nurture a strong relationship with loyal customers• Constantly focus on new members recruitment (CRM) to achieve the KPI set• Manage and resolve customer’s feedback• Ensure that the every team member is trained on Mystery Shopper standard and the standard is practice consistently

Key Responsibilities: • Supervising the commercial and sales team in their department• Maximizing store selling and improving store KPIs• HR activities for the entire store (scheduling, training, evaluating, ER processes and performance management )• Supervising execution of store operations (stock reception, inventory, etc.)• Respecting and reinforcing LP and Health & Safety policies and procedures in the store• Leading by example and offering the best customer service possible