Orchestrate enhancement of customer adoption and value proposition for entire Appspace platform, positively impacting user base. Present strategic insights and essential metrics to executive leadership for informed decision-making.• Collaborated with cross-functional teams for expediting Time to Value (TTV), boosting Customer Satisfaction (CSAT) and Customer Engagement Score (CES), and implementing a responsive Voice of the Customer (VoC) programme.• Employed strong analytical reasoning… Show more Orchestrate enhancement of customer adoption and value proposition for entire Appspace platform, positively impacting user base. Present strategic insights and essential metrics to executive leadership for informed decision-making.• Collaborated with cross-functional teams for expediting Time to Value (TTV), boosting Customer Satisfaction (CSAT) and Customer Engagement Score (CES), and implementing a responsive Voice of the Customer (VoC) programme.• Employed strong analytical reasoning for performing in-depth analysis of current customer success procedures, leading to development and execution of optimised operational strategies.• Evaluated Salesforce and Gainsight data to anticipate and mitigate risks, pinpoint growth opportunities, and devise comprehensive enhancement plans. • Spearheaded achievement of desirable results across customer segments by employing tailored engagement models throughout customer journey. Show less

Established visionary direction and strategic blueprint for Customer Success Management (CSM) organisation, demonstrating tangible growth through consistent expansion and net retention. Enhanced product adoption by delivering a premium customer experience, resulting in heightened engagement, renewals, and expansion opportunities.• Communicated and engaged with various customers and CSMs to devise innovative approaches, develop playbooks, and formulate success plans for exceptional customer… Show more Established visionary direction and strategic blueprint for Customer Success Management (CSM) organisation, demonstrating tangible growth through consistent expansion and net retention. Enhanced product adoption by delivering a premium customer experience, resulting in heightened engagement, renewals, and expansion opportunities.• Communicated and engaged with various customers and CSMs to devise innovative approaches, develop playbooks, and formulate success plans for exceptional customer adoption and engagement.• Leveraged strong leadership capabilities for developing and directing a high-achieving international team. Show less

Managed diverse portfolio of customers with an Annual Recurring Revenue (ARR) between €50K and €2.5M each. Enhanced Customer Success processes to streamline adoption through efficient operational strategies.● Guided CSMs in identifying customer adoption hurdles, whilst engaging with stakeholders to devise service offerings, training programs, and roadmap influence to bridge gaps, ensuring seamless solution implementation.● Conceptualised and executed white glove Customer Success… Show more Managed diverse portfolio of customers with an Annual Recurring Revenue (ARR) between €50K and €2.5M each. Enhanced Customer Success processes to streamline adoption through efficient operational strategies.● Guided CSMs in identifying customer adoption hurdles, whilst engaging with stakeholders to devise service offerings, training programs, and roadmap influence to bridge gaps, ensuring seamless solution implementation.● Conceptualised and executed white glove Customer Success practice, elevating sales, adoption, customer engagement, retention, and expediting onboarding process. Show less

Spearheaded a wide range of user adoption and change management initiatives, empowering customers to maximise software investment value. Engaged with CxO-level clients to optimise adoption of respective digital workplaces. Proactively collaborated with sales and marketing teams to expand customer base and foster enduring customer relationships.● Strategically directed a team in enhancing company’s online presence, achieving a 40% surge in leads within two years through development and… Show more Spearheaded a wide range of user adoption and change management initiatives, empowering customers to maximise software investment value. Engaged with CxO-level clients to optimise adoption of respective digital workplaces. Proactively collaborated with sales and marketing teams to expand customer base and foster enduring customer relationships.● Strategically directed a team in enhancing company’s online presence, achieving a 40% surge in leads within two years through development and implementation of a robust online marketing strategy and content.● Represented Silverside as a public figure, delivering speeches at global events and boosting online visibility whilst showcasing expertise and thought leadership. Show less

Empowered employees to willingly utilise company’s collaboration software through implementation of PACE, a proven change management methodology. ● Attained IBM Champion certification by showcasing practical proficiency in IBM technologies and delivering exceptional support, advocacy, and thought leadership within IBM digital and local communities.● Distinguished for pioneering thought and strategic leadership in change management and user adoption, as evidenced by presentations and… Show more Empowered employees to willingly utilise company’s collaboration software through implementation of PACE, a proven change management methodology. ● Attained IBM Champion certification by showcasing practical proficiency in IBM technologies and delivering exceptional support, advocacy, and thought leadership within IBM digital and local communities.● Distinguished for pioneering thought and strategic leadership in change management and user adoption, as evidenced by presentations and publications at global conferences.● Provided expert consultation to clients on user adoption strategies, ensuring optimal utilisation of IBM or Microsoft software within their organisations. Show less

I worked as a consultant with employees in organisations to really adopt new software.Passionate about helping organisations and employees embrace new ways of working.

Deliver classroom ICT training (Windows, Microsoft Office) in-company at clients or in-house.

Deliver classroom ICT training (Windows, Microsoft Office) in-company at clients or in-house.

Advise schools and teachers on Thieme's portfolio of history, polity and geography books.