Saskia Johnston Email & Phone Number

London, Gb

The role involves managing processes, optimising performance, and ensuring the smooth execution of all operations to meet organisational objectives. This position is key in driving operational excellence and ensuring that resources are allocated effectively across the business. To engage with existing clients and undertake regular service delivery reviews. To review service provision for existing clients and identify areas for further development. To actively encourage and improve Sable's market position and achieve financial growth by building key relationships. Develop and implement operational strategies that align with the company’s goals and objectives. Lead, mentor, and manage the operations team to ensure productivity and performance targets are met. Oversee the management of operational budgets, ensuring cost-effectiveness and profitability. Monitor and improve operational processes for efficiency and scalability. Lead efforts for continuous improvement and operational innovation. Serve as the primary point of contact for escalation of operational issues. To establish and maintain the client relationship standard of excellence for the department. To manage senior client expectations, increase client satisfaction and engagement. To identify and develop new opportunities within existing clients to maximise account growth. To determine the strategic direction and tone for all client accounts. To ensure all work is completed on time, delivered to the clients’ strategy and budget. To manage tracking and reporting of performance to uphold team accountability and promote quality of service. To pursue new ways to contribute to overall business and client profitability. To actively input into the development of departments strategy. To monitor and manage staff development, reviews and hiring for roles. Month-end reporting, includes summarized financial data for management purposes

London, United Kingdom

I am passionate about helping people navigate the complex foreign exchange and international payments landscape and make savings. Historically SMEs have been left to fend for themselves in this misunderstood industry and I try to demystify the industry and present Foreign Exchange solutions in a clear, simple, cost effective and transparent manner. I help a wide range of clients including companies that- import and export, or- have multiple jurisdictions, or- have support operations in a different location, or- need to source products or equipment from overseas suppliersI also help individuals investing or moving abroad. I am committed to providing a value for money service where the client always feels important and a part of the process. I use my years of FX experience to ensure the client is always getting the best personalised service at the best price. In 2013 I landed in London as Sable FX's Business Development Manager. The role on paper was to:1. Work with Senior Management and staff in the development of robust business development plans for future expansion.2. Produce reports and recommendations concerning marketing and sales strategies.3. Monitor all relations with clients to ensure an excellent relationship is maintained.… however, this had developed into so much more and I now manage a small, but perfectly formed, team of Business Development and Client Relationship consultants. Together we strive for further growth of the department. Recently I have joined the internal board for the Forex department and play an active part in the strategy formulation for the Department’s future growth and operational excellence.

Managing Currencies; Processing Payments; Quoting high net wealth individuals and concluding deals; Gaining a thorough understanding of the Foreign Exchange Market ; Working in a fluid environment always open to proactive and creative solutions; Able to work efficiently, in an organised manner while being in a high pressure environment; Provide excellent customer service to clients of all calibre’s

Cape Town Area, South Africa

Managing Enquiries from existing and prospective clients; New Business Development; Developed and nurtured my passion for outstanding customer service and learnt to apply it to Forex related queries

Cape Town Area, South Africa

Processing and analysing UK tax affairs and completing UK self-assessment and CIS tax returns; Analytical Role requiring excellent attention to detail and problem solving ability; Target driven and required to work unsupervised as part of a highly energized team; Invaluable experience dealing with international clients in this fast growing industry.

Bachelor Of Business Science, International Finance

Oisc

Leadership Training For Managers Programme, Leadership Training For Managers Programme

South African Financial Services Board Regulatory Exam Level 1 For Key Individuals, South African Financial Services Board Regulatory Exam Level 1 For Key Individuals

South African Financial Services Board Regulatory Exam Level 1 For Representatives, South African Financial Services Board Regulatory Exam Level 1 For Representatives

Education record