Operations Manager
Current- analyze and improve organizational process and workflow, employee and space requirements, implement changes- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions- contribute operations information and recommendations to strategic plans and reviews- prepare and complete action plans; productivity, quality, and customer-service standards; resolve problems; complete audits- work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.- train, assign, coach and counsel employees- develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping- review and approve all operational invoices and ensure they are submitted for payment- communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
