Saskia Hoppe Email & Phone Number

Ocoee, Florida, Us

Drive product vision and strategy, author requirements, translate API documents into product features, conduct UX testing, and manage feature implementation> Enhanced the payment product (formerly FeatherPay) by expanding its feature set to include underwriting, Twilio A2P messaging application and paper statement provisioning; driving rapid growth and enabling the small team to double the number of active locations within 120 days.> Launched the FeatherPay product 0-1, shaping the vision and strategy, and overseeing the creation and delivery of the product roadmap, culminating in the successful acquisition by iCoreConnect in 2024.> Designed and implemented an in-house payment plan feature to reduce third-party financing costs for clients, resulting in the feature now accounting for 9% of all card transactions; conducted client interviews, researched alternatives, user-tested designs, and wrote detailed requirements, ensuring a user-friendly interface with flexible customization options, leading to highly positive customer feedback.> Created a billing feature that supports diverse client systems by enabling data import, review, and the sending of digital and/or paper statements, reducing our clients’ costs by 75% and increasing collections by 150%; collaborated closely with clients to address the varied business rules required to interpret the data from the various client systems.

Managing technology projects end to end, from requirements and development, through to user acceptance testing and handoff to Client Operations.> Implemented Jira projects companywide, establishing a robust process for work prioritization, accountability, and time tracking, leading to an enhanced client experience, reduced time spent locating client requests, and improved cross-team communication.> Developed and implemented agile project management practices for the technology team, resulting in more effective use of development resources, improved stakeholder management, and on-schedule delivery of Magento e-commerce sites for the first time.

Atlanta, Georgia, Us

Managed the implementation of new technologies and drove efficiencies in the development lifecycle using both Agile and Waterfall methodologies> Project managed the implementation of Ephesoft OCR software – automatic classification of +/- 280 documents and extraction of +/- 2,500 data fields which led to significant cost and time savings and new business opportunities. > Implemented Jira projects and developed processes for asset tracking, customer support, employee onboarding, and feature prioritization; reducing recurring issues, enhancing customer satisfaction, and increasing development team efficiency.> Develop new processes including employee onboarding, recruitment and business requirements prioritization for our core product MAX Exchange; leading to improved customer satisfaction and improved efficiencies within the development team.

Uxbridge, West London, Gb

Develop strategy and processes, as well as delivery of, web portal solutions, social collaboration tools and Cloud storage. > Recruited and managed new European team of 3 developers and planned resource allocation for all Office365 and BPOS-D related activities including award-winning intranet iConnect.> Project managed SharePoint team site migration to Office365 including audit, resource coordination and preparing communications. Designed interactive communications campaign that supported cleanse, resulting in 1/3 of sites reviewed approved for deletion.> Reviewed and streamlined or removed redundant systems, access and vendor processes including managing licensing change for all users, reducing O365 licensing costs 50%.

Uxbridge, West London, Gb

Managed Employee and Change Communications function's analytics capability, including measurement, reporting, and insights to drive business performance.> Developed and implemented communications framework including detailed document, training wider team and presenting to senior stakeholders and external audiences at conferences.> Supported evaluation of service level performance with Finance Shared Service Center by designing, creating and evaluating results of comprehensive survey, gaining insights on Center’s ability to fulfill stakeholders’ expectations and identifying opportunities for improvements.> Performed in-depth analysis of monthly employee and weekly HR email looking at trends, perceptions and usage using various data sources, including running survey that steered improvements to emails.

Uxbridge, West London, Gb

Provided technical and consulting advice, including structure, content and design, to support development of online communication strategies for HR annual business plan projects.> Conducted card sorts and interviews across company’s European territories that evaluated SharePoint intranet user experience. Analyzed results, designed new information architecture and managed implementation, including content design, training and stakeholder management.> Served as key HR contact for intranet visual upgrade, collaborating with Public Affairs & Communications and IT, providing suggestions that visually and functionally shaped intranet, ensuring employee’s needs were placed at forefront. Managed preparation for HR section for go-live, including creation of additional content and features, troubleshooting, and liaising with IT and Microsoft.> Project managed Norway and Sweden HR content integration which included managing stakeholders across both countries, designing process for content migration, review and validation, working within tight deadline in conjunction with intranet visual upgrade.

Uxbridge, West London, Gb

Managed small team of filing clerks in 3 countries, consolidating personnel files to central locations, and updating and improving HR forms.> Led consolidation of 1.8K active and inactive Netherlands personnel files into Uxbridge, including successfully negotiating price for shipment down 30%, resuming business as normal within 2 weeks.> Introduced new methods of clarifying priorities, cleansing files, improving file check-out, and creating database tracking system with metrics, leading to reduction of average turnaround time for files related requests to 25% of agreed service level agreements.> Created standardized branded HR forms which were simpler for employees to fill in and submit, leading to decrease in complaints and incorrectly completed forms.> Represented HR operations in project team to ensure company complied with new Criminal Records Bureau regulations. Designed process and training materials for HR operations and talent acquisition.

Uxbridge, West London, Gb

Served as 1st point of contact for resolution of HR queries from Netherlands, Belgium and Great Britain, resolving or escalating questions as required.> Actively volunteered to support other HR areas that were short-staffed during function’s restructuring. Completed daily administrative duties, providing senior management more time for more specialized work.

London, Greater London, Gb

Oversaw lettings process from canvassing new properties and valuation, to viewings and negotiating agreements between tenants and landlords.> Designed new performance dashboard which required less time to complete and was easier to understand.> Hit 126% of 6 month target

Guildford, Surrey, Gb

Part-time role dealing with first line IT queries and effectively delegating to appropriate departments> By prioritizing workload and working efficiently number of tickets handled was close to full time employees

Boca Raton, Florida, Us

Managed front desk activities including escalated guest issues, managing room availability with reservations, reporting, payroll, inventory, and staff training.> Developed dashboard that efficiently tracked and managed commission payments, reducing time taken to process by 1 hour per week as well as increased accuracy, leading to reduction in incorrect payments to staff.> Provided input to revised staff development and training program, improving structure and content.