Saskia Hoppe Email and Phone Number
Saskia Hoppe work email
- Valid
- Valid
- Valid
Saskia Hoppe personal email
- Valid
- Valid
I love learning about and solving customers’ problems with scalable, user-centric solutions and have a passion for optimizing processes with technology to help clients (and my colleagues!) achieve more with less.With a diverse career across the UK, the Netherlands, and the USA, I bring a rich blend of experience in product management, HR, internal communications, and IT. My work has spanned from managing large-scale digital transformation projects to leading product development initiatives in fast-paced, high-growth environments.Currently, as a Product Manager at iCoreConnect, I manage a team of developers and drive product strategy, feature implementation, and UX optimization for cutting-edge payment solutions. I led the launch of FeatherPay (now called iCorePay) from concept to acquisition and built a product team that helped shape the vision and execution of the product. My enhancements have resulted in rapid user growth and significant business impact. By collaborating closely with cross-functional teams, my focus on reducing third-party costs and improving operational efficiencies has consistently delivered measurable results, such as increasing transaction volume and reducing client expenses by up to 75%.Previously, I managed technology projects at Ally Commerce and MAXEX, where I introduced agile project management practices, implemented innovative solutions like Ephesoft OCR, and established processes that increased productivity and improved customer satisfaction. At Coca-Cola European Partners, I led a European development team, streamlining systems and processes, ultimately reducing costs and driving efficiencies.Core competencies:Product management | Product strategy | Product roadmap | Stakeholder management | Project management | People development | User experience (UX) | FinTech | E-Commerce
-
Product ManagerIcoreconnect (Nasdaq: Icct) Sep 2020 - PresentOcoee, Florida, UsDrive product vision and strategy, author requirements, translate API documents into product features, conduct UX testing, and manage feature implementation> Enhanced the payment product (formerly FeatherPay) by expanding its feature set to include underwriting, Twilio A2P messaging application and paper statement provisioning; driving rapid growth and enabling the small team to double the number of active locations within 120 days.> Launched the FeatherPay product 0-1, shaping the vision and strategy, and overseeing the creation and delivery of the product roadmap, culminating in the successful acquisition by iCoreConnect in 2024.> Designed and implemented an in-house payment plan feature to reduce third-party financing costs for clients, resulting in the feature now accounting for 9% of all card transactions; conducted client interviews, researched alternatives, user-tested designs, and wrote detailed requirements, ensuring a user-friendly interface with flexible customization options, leading to highly positive customer feedback.> Created a billing feature that supports diverse client systems by enabling data import, review, and the sending of digital and/or paper statements, reducing our clients’ costs by 75% and increasing collections by 150%; collaborated closely with clients to address the varied business rules required to interpret the data from the various client systems.
-
Project ManagerAlly Commerce Jul 2018 - Sep 2020Managing technology projects end to end, from requirements and development, through to user acceptance testing and handoff to Client Operations.> Implemented Jira projects companywide, establishing a robust process for work prioritization, accountability, and time tracking, leading to an enhanced client experience, reduced time spent locating client requests, and improved cross-team communication.> Developed and implemented agile project management practices for the technology team, resulting in more effective use of development resources, improved stakeholder management, and on-schedule delivery of Magento e-commerce sites for the first time.
-
Project ManagerMaxex, Llc Jan 2017 - Jul 2018Atlanta, Georgia, UsManaged the implementation of new technologies and drove efficiencies in the development lifecycle using both Agile and Waterfall methodologies> Project managed the implementation of Ephesoft OCR software – automatic classification of +/- 280 documents and extraction of +/- 2,500 data fields which led to significant cost and time savings and new business opportunities. > Implemented Jira projects and developed processes for asset tracking, customer support, employee onboarding, and feature prioritization; reducing recurring issues, enhancing customer satisfaction, and increasing development team efficiency.> Develop new processes including employee onboarding, recruitment and business requirements prioritization for our core product MAX Exchange; leading to improved customer satisfaction and improved efficiencies within the development team. -
Senior Manager, Web & Portal ServicesCoca-Cola European Partners 2015 - 2017Uxbridge, West London, GbDevelop strategy and processes, as well as delivery of, web portal solutions, social collaboration tools and Cloud storage. > Recruited and managed new European team of 3 developers and planned resource allocation for all Office365 and BPOS-D related activities including award-winning intranet iConnect.> Project managed SharePoint team site migration to Office365 including audit, resource coordination and preparing communications. Designed interactive communications campaign that supported cleanse, resulting in 1/3 of sites reviewed approved for deletion.> Reviewed and streamlined or removed redundant systems, access and vendor processes including managing licensing change for all users, reducing O365 licensing costs 50%. -
Senior Manager, Communication AnalyticsCoca-Cola European Partners 2014 - 2015Uxbridge, West London, GbManaged Employee and Change Communications function's analytics capability, including measurement, reporting, and insights to drive business performance.> Developed and implemented communications framework including detailed document, training wider team and presenting to senior stakeholders and external audiences at conferences.> Supported evaluation of service level performance with Finance Shared Service Center by designing, creating and evaluating results of comprehensive survey, gaining insights on Center’s ability to fulfill stakeholders’ expectations and identifying opportunities for improvements.> Performed in-depth analysis of monthly employee and weekly HR email looking at trends, perceptions and usage using various data sources, including running survey that steered improvements to emails.
-
Manager, Digital Communications: HrCoca-Cola European Partners 2010 - 2014Uxbridge, West London, GbProvided technical and consulting advice, including structure, content and design, to support development of online communication strategies for HR annual business plan projects.> Conducted card sorts and interviews across company’s European territories that evaluated SharePoint intranet user experience. Analyzed results, designed new information architecture and managed implementation, including content design, training and stakeholder management.> Served as key HR contact for intranet visual upgrade, collaborating with Public Affairs & Communications and IT, providing suggestions that visually and functionally shaped intranet, ensuring employee’s needs were placed at forefront. Managed preparation for HR section for go-live, including creation of additional content and features, troubleshooting, and liaising with IT and Microsoft.> Project managed Norway and Sweden HR content integration which included managing stakeholders across both countries, designing process for content migration, review and validation, working within tight deadline in conjunction with intranet visual upgrade.
-
Eu Files & Forms LeadCoca-Cola European Partners 2009 - 2010Uxbridge, West London, GbManaged small team of filing clerks in 3 countries, consolidating personnel files to central locations, and updating and improving HR forms.> Led consolidation of 1.8K active and inactive Netherlands personnel files into Uxbridge, including successfully negotiating price for shipment down 30%, resuming business as normal within 2 weeks.> Introduced new methods of clarifying priorities, cleansing files, improving file check-out, and creating database tracking system with metrics, leading to reduction of average turnaround time for files related requests to 25% of agreed service level agreements.> Created standardized branded HR forms which were simpler for employees to fill in and submit, leading to decrease in complaints and incorrectly completed forms.> Represented HR operations in project team to ensure company complied with new Criminal Records Bureau regulations. Designed process and training materials for HR operations and talent acquisition.
-
Hr Customer Service RepresentativeCoca-Cola European Partners 2009 - 2009Uxbridge, West London, GbServed as 1st point of contact for resolution of HR queries from Netherlands, Belgium and Great Britain, resolving or escalating questions as required.> Actively volunteered to support other HR areas that were short-staffed during function’s restructuring. Completed daily administrative duties, providing senior management more time for more specialized work.
-
Lettings NegotiatorLudlow Thompson 2008 - 2009London, Greater London, GbOversaw lettings process from canvassing new properties and valuation, to viewings and negotiating agreements between tenants and landlords.> Designed new performance dashboard which required less time to complete and was easier to understand.> Hit 126% of 6 month target -
It Support OfficerUniversity Of Surrey 2007 - 2008Guildford, Surrey, GbPart-time role dealing with first line IT queries and effectively delegating to appropriate departments> By prioritizing workload and working efficiently number of tickets handled was close to full time employees -
Shift Manager/Manager In DevelopmentBoca Raton Resort & Club 2007 - 2008Boca Raton, Florida, UsManaged front desk activities including escalated guest issues, managing room availability with reservations, reporting, payroll, inventory, and staff training.> Developed dashboard that efficiently tracked and managed commission payments, reducing time taken to process by 1 hour per week as well as increased accuracy, leading to reduction in incorrect payments to staff.> Provided input to revised staff development and training program, improving structure and content.
Saskia Hoppe Skills
Saskia Hoppe Education Details
-
University Of SurreyInternational Hospitality Management
Frequently Asked Questions about Saskia Hoppe
What company does Saskia Hoppe work for?
Saskia Hoppe works for Icoreconnect (Nasdaq: Icct)
What is Saskia Hoppe's role at the current company?
Saskia Hoppe's current role is Product Manager at iCoreConnect.
What is Saskia Hoppe's email address?
Saskia Hoppe's email address is sa****@****rce.com
What schools did Saskia Hoppe attend?
Saskia Hoppe attended University Of Surrey.
What skills is Saskia Hoppe known for?
Saskia Hoppe has skills like Management, Internal Communications, Change Management, Sharepoint, Intranet, Personnel Management, Leadership, Performance Management, Office 365, Strategy, Adaptability, Employee Engagement.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial