Saskia Hoppe Email & Phone Number

Ocoee, Florida, US

Drive product vision and strategy, author requirements, translate API documents into product features, conduct UX testing, and manage feature implementation> Enhanced the payment product (formerly FeatherPay) by expanding its feature set to include underwriting, Twilio A2P messaging application and paper statement provisioning; driving rapid growth and.

Managing technology projects end to end, from requirements and development, through to user acceptance testing and handoff to Client Operations.> Implemented Jira projects companywide, establishing a robust process for work prioritization, accountability, and time tracking, leading to an enhanced client experience, reduced time spent locating client.

Atlanta, Georgia, US

Managed the implementation of new technologies and drove efficiencies in the development lifecycle using both Agile and Waterfall methodologies> Project managed the implementation of Ephesoft OCR software – automatic classification of +/- 280 documents and extraction of +/- 2,500 data fields which led to significant cost and time savings and new business.

Uxbridge, West London, GB

Develop strategy and processes, as well as delivery of, web portal solutions, social collaboration tools and Cloud storage. > Recruited and managed new European team of 3 developers and planned resource allocation for all Office365 and BPOS-D related activities including award-winning intranet iConnect.> Project managed SharePoint team site migration to.

Uxbridge, West London, GB

Managed Employee and Change Communications function's analytics capability, including measurement, reporting, and insights to drive business performance.> Developed and implemented communications framework including detailed document, training wider team and presenting to senior stakeholders and external audiences at conferences.> Supported evaluation of.

Uxbridge, West London, GB

Provided technical and consulting advice, including structure, content and design, to support development of online communication strategies for HR annual business plan projects.> Conducted card sorts and interviews across company’s European territories that evaluated SharePoint intranet user experience. Analyzed results, designed new information.

Uxbridge, West London, GB

Managed small team of filing clerks in 3 countries, consolidating personnel files to central locations, and updating and improving HR forms.> Led consolidation of 1.8K active and inactive Netherlands personnel files into Uxbridge, including successfully negotiating price for shipment down 30%, resuming business as normal within 2 weeks.> Introduced new.

Uxbridge, West London, GB

Served as 1st point of contact for resolution of HR queries from Netherlands, Belgium and Great Britain, resolving or escalating questions as required.> Actively volunteered to support other HR areas that were short-staffed during function’s restructuring. Completed daily administrative duties, providing senior management more time for more specialized work.

London, Greater London, GB

Oversaw lettings process from canvassing new properties and valuation, to viewings and negotiating agreements between tenants and landlords.> Designed new performance dashboard which required less time to complete and was easier to understand.> Hit 126% of 6 month target

Guildford, Surrey, GB

Part-time role dealing with first line IT queries and effectively delegating to appropriate departments> By prioritizing workload and working efficiently number of tickets handled was close to full time employees

Boca Raton, Florida, US

Managed front desk activities including escalated guest issues, managing room availability with reservations, reporting, payroll, inventory, and staff training.> Developed dashboard that efficiently tracked and managed commission payments, reducing time taken to process by 1 hour per week as well as increased accuracy, leading to reduction in incorrect.