Conduct training on software, hardware, communication, tools, processes, customized workshops and classroom training.Conduct virtual classroom sessions with use of Lync, LiveMeeting, Adobe connect, Skytap and VMwareAct as a consultant to Outsource partner management and internal management to identify potential areas of training needs, discuss upcoming training roadmap and plans to improve agent performance.Assist with setting up new outsource partners, roll out new hire training for those partners, and train the trainers for those new partnersRoom booking, scheduling, sending out invites, and confirm attendance for training sessions, team meetings and events.Creating, updating and distributing classroom training materials to trainers of the outsource partnersDevelopment and creation of storyboards to deliver on set learning objectivesCreating and updating e-learning modules with Adobe Captivate, Adobe creative suite, Storyline Articulate.

Preparation, creating, writing, evaluation and delivery of soft skill training, several communication training, hardware training, software training like Microsoft products, process training and tools training.Conduct product training, customized workshops, class room training and virtual training sessions via Lync, LiveMeeting and Adobe connect and Skytap in combination with VMwareFollow up and give feedback to managers how agents performed during training, to management teams and agents.Act as a consultant to management to identify potential areas of training needs of the agents to improve their performance.Analyse where agents need improving in order to improve their performance and continue to grow in their job.Coaching of employees, based on their performance, needs and targets.Creating, updating and distributing training materials to trainers, students and managementDevelopment and creation of scripts and storyboards to deliver on set learning objectives, and discuss those objectives with team members and management.Creating and updating e-learning modules with Adobe Captivate, Adobe creative Suite, and Articulate Storyline.Room booking and scheduling for training sessions, team meetings and events.

Dell b.v., AmsterdamDeliver Training to all employees in the Client teams. Including parnter sites.Detect training needs and gapsSetup schedule with team managers for training for all Client teamsBe sure the BU is service ready for all Client NPI productsInform al client teams on frequently basis about the development of all Client productsDeliver Software training to the client teams neededKeep track of all training in the ATLAS toolSuperuser ATLAS tool for Ner RegionSuperuser/webmaster Insight website for NER regionSupport all the Client teams in technical way.Support the Project team with Technical Training when needed

Dell b.v., AmsterdamLevel 1: Support to Desktop/Workstation and Notebook customers on the phoneMailbox administrator: e-mail support for notebook, desktop and Workstation customers. Also responsible for incoming faxesLevel 1 Specialist: Support for all Client teams on the floor. Support with technical questions, escalations and DSP questions. Also responsible for handeling special customers like OCE.