Head Of Station
Current- Managed and monitored Prime Station, overseeing an average of more than 15,000 passengers daily, ensuring operational excellence in safety, service, and security.- Supervised a team of over 50 personnel, including security, facility care, frontline staff, and tenant members.- Developed and implemented a career development program that resulted in internal promotions for 25% of staff within two years- Increase operational efficiency by 20% through implementing a queue management system and optimizing passenger flow.- Reduce safety incidents by 30% in one year through a comprehensive safety training program.- Increase customer satisfaction score from 7.5 to 8.8 (scale of 10) in 12 months.- Ensured alignment of business strategies with stakeholder programs, recognizing the interconnectedness of transportation with economic growth, environmental sustainability, urban livability, and public health.