Sasmita Dewi Email & Phone Number

Bali, Indonesia

Job Descriptions - Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently- Developing and implementing process improvements to increase efficiency in customer service operations via internal team briefing- Managing the team on daily basis ensure they are providing excellent service to customers- Organizing and conducting training sessions for new employees - Creating reports on daily basis during operational to help improve the service over time- Provide excellent customer service

Bali, Indonesia

Job Descriptions- Manage domestic and international hotel reservations from a travel agent or corporate- Provide fast service in answering customer queries via phone, emails, and chat- Investigate customer issues to find root cause, and offer solutions- Confidence to follow up with hotels for room availability

Badung, Bali, Indonesia

Job Descriptions- Display excellent phone/online etiquette and maintaining professionalism at all times- Maintains a clean and neat appearance and work area at all times- Possessed a knowledge of the type of rooms the resort had as well as their location andlayout- Frequently multitasked between answering phone call inquires and online bookingchat discussions with costumers (Facebook messenger, Zendesk, IG inbox)- Assist the guest and travel agents in making, changing and cancelling reservations- Process reservations using VHP system, according to established guidelines andrequirements- Capable to work with different operating systems including SiteMinder, FIT, Ogata San,Online Agent: Booking.com, Expedia, Agoda, Tripadvisor, Luxury Escape etc- Verify availability of room type and rate including send closed allotment to travelagents- Checking and deduct advance deposit from the guarantees Credit Cards, and checksof reservations- Checking competitors’ online selling and provide to team to discuss promotionalcampaign and assist to set up promotion- Responded to communications from guests and travel agents- Knowledgeable on current travel agents credit policies- Assist to make Daily Sales Report, Monthly Sales Report and Online Agent Report- Makes sure all files are kept up to date- Promotes goodwill by beings courteous, friendly, and helpful to guests, andfellow employees- Responsible for other duties assigned

Bali, Indonesia

Job Descriptions- Display excellent phone/online etiquette and maintaining professionalism at all times- Maintains a clean and neat appearance and work area at all times- Respond to enquiries about hotel products and services by telephone and email according to standard guidelines- Maintain complete knowledge of all villa services/features to promote its products and services- Determine guest needs and quote the appropriate room and rate as per requirements- Input booking information into the Reservation System- Process amendments to reservations such as extensions, early departures, etc.- Arrange accommodation and activities for guests- Coordinate and communicate with all other departments to ensure a smooth operation- Makes sure all files are kept up to date- Promotes goodwill by beings courteous, friendly, and helpful to guests, andfellow employees- Responsible for other duties assigned

Job Descriptions- Display excellent phone/online etiquette and maintaining professionalism at all times- Maintains a clean and neat appearance and work area at all times- Perform all check-in and check-out tasks- Manage online and phone reservations- Inform customers about payment methods and verify their credit card data- Register guests collecting necessary information (like contact details and exact dates of their stay)- Welcome guests upon their arrival and assign rooms- Promotes goodwill by beings courteous, friendly, and helpful to guests, andfellow employees- Responsible for other duties assigned

Bali, Indonesia

Job Descriptions- Display excellent phone/online etiquette and maintaining professionalism at all times- Maintains a clean and neat appearance and work area at all times- Perform all check-in and check-out tasks- Register guests collecting necessary information (like contact details and exact dates of their stay)- Welcome guests upon their arrival and assign rooms- Promotes goodwill by beings courteous, friendly, and helpful to guests, andfellow employees- Responsible for other duties assigned