Sakina S. Amershi Email & Phone Number

Building and maintaining trusted relationships with national clients through proactive oversight of key service aspects and resolving problems accurately, efficiently and at root cause, while leveraging the interaction to educate stakeholders on the value proposition of our clients’ products and services. Assisting employer HR VPs, HR generalists, CFOs, and other strategic decision makers including, brokers, account managers and client leaders with inquiries and escalations. Continue to develop a deep understanding of clients’ plans, needs & expectations to ensure a cohesive employer experience. Managing escalations by working with internal partners to achieve cross-departmental resolution. Securing client renewal of products and creating referenceable clients in an effort to protect our and our clients’ revenue in service and growth of employers. Encouraging other lines of business and account-based growth and deposits. Supporting Team Leads as a Senior member of the team in administrive tasks, training and development, and leading client escalation calls as needed.

Maitland, Florida

Maitland, Florida

Project manager working closely with clients to on board their new business while ensuring excellent service delivery and driving maximum account growth. Focused on ensuring employers are successfully on boarded, in a timely, efficient, and high quality manner including both technical and operational components of the implementation. Includes work with 3rd party vendors including payroll companies on technical integration. Identifying gaps in existing processes, building out processes, making recommendations and executing process improvement alongside leadership.

Greater New York City Area

Direct and allocate work of associates to result in quality customer experiences. Coach and lead by example including focus on developing employees. Deliver both outstanding internal and external customer experiences. Provide feedback in the moment with the intention of building employee strengths. Daily awareness and monitoring of staffing, operations, and customer experience. Identifying training needs by analyzing sales results and assessing the skill level of team members. Determine, set, and regularly monitor staffing levels, scheduling, and payroll. Maintain a safe working environment and protect company assets, specifically it's people. Interview, hire, train and develop employees while achieving all employment-related compliance requirements. Assess employee progress and provide continuous performance feedback. Provide advice and counsel to employees on performance related issues, including succession planning, development, performance improvement and termination. Effectively prioritize and manage HR needs accurately, timely and consistently, including reporting, leaves of absence, worker’s compensation, benefits, and scheduling. Keeping a pulse on employees to ensure we are delivering excellence in the employee experience.

Garden City, Ny

Providing the same renowned customer experience for clients with business needs using Apple products, solutions, and services. Creating opportunities through business interactions and connections. Implementing business strategy and driving revenue with established relationships and new connections. Building loyalty throughout the surrounding business community.

Garden City, New York

Expert in sales, developing opportunities to find complete and appropriate solutions for every customer. Delivering and committing to top-tier results and numbers consistently. Maximizing the success of a team and using it to motivate. Early adopter of technology and technical learning, thus knowledgable about all products, services, and competitors. Leading by example with passion and using mentoring skills to do so. Supporting Extended Business Team.

Garden City, New York

Inviting customers into a friendly and warm store atmosphere. Sharing knowledge and engaging in conversation with a variety of people resulting in building relationships. Understanding customers' needs and connecting them to the appropriate solutions. Translating technical terms to layman's terms. Providing an amazing and personalized shopping experience to each customer.

USWA is an organization dedicated to Women to have a sports league of their own within the SIJNY community. Host and participate in tournaments nationally. Work with my committee to organize events, maintain records and documents. Interview members for positions on committee board. Make announcements regarding events to the community. Run and organize meetings with my committee.

Flushing, New York

Trained in assisting students in academic and professional advisement as well as personal counseling. Mentored new counselors to develop skill sets necessary. Counseled students by using active listening and asking guiding questions.

Worked closely with Department Chair and Assistant Department Chair in Main Office. Advised students, both current and prospective, regarding Major and Minor requirements, how to pursue graduate school, and finding appropriate career focuses. Represented department in meetings with the Provost and Dean of Math and Natural Sciences.