• Manage Widewaters’ accounts receivable balance, cash applications and collections attempts• Correspond with tenants about billing questions, balances due, and unapplied payments• Apply payments as accurately as possible, per the tenant’s instructions, in order to keep AR aging reports clean• Finish month-end reporting duties accurately and ahead of schedule• Take ownership of special projects to propel my growth and demonstrate value, such as: o Automating sending monthly statements by email utilizing Microsoft Power Automate instead of mailing, saving approximately 16 man-hours every month for the team o Redesigning the Work Order billing process, including pulling reports from Nexus, transforming data with macros/formulas, checking for duplicates invoices, and creating and managing the Work Order database o Automating, simplifying, processing, and explaining annual reconciliations to tenants o Some of the budgeting and forecasting responsibilities for my properties

This role requires a keen eye for details, an ability to think through a multitude of problems from various angles, and effectively manage a high-volume workload in order to meet critical monthly/annual deadlines. Must be a subject matter expert on lease interpretation, lease administration system, and tenant accounts receivable. My success is driven by having a broad knowledge base to pull from, my problem-solving skills and initiative, and aptitude for being a quick study.Because the job is so multifaceted, here are some of my responsibilities: • Analyze lease documents, translate contents into actionable insights and input contents into Yardi correctly (lease management system) • Lead a team responsible for transitioning new malls over to Spinoso's system, including managing the banking transitions, updating clientele data, and coordinating with local mall teams • Present regular updates to leadership via data visualization to quickly communicate the status of the transition process • Design a tenant information collection process, utilizing Microsoft Forms to collect information digitally and Power Automate to direct the information to the relevant parties • Create advanced Excel spreadsheets to meet team needs, including VBA scripts, advanced Excel formulas (e.g., nested xlookups for two-way searching, Let, etc.), pivot tables, and automating complex rent calculations • Proficiency in general ledger, accounts receivable, and journal management • Research and correct accounts receivable issues, create charges, apply receipts, move cash between accounts • Prepare AR ledgers, reconciliations, and backup for charges for presentation to tenants

• Estimate the total cost of restoring the insured's property to pre-loss condition, accounting for materials, labor, all applicable taxes, insurance costs, and various unique circumstances• Take sufficient measurements, LiDAR scans and photos (2D and 3D) of the house interior to create a complete and faithful CAD replication to make as strong a case to the insurance company as achievable• Write reports with an extreme attention to detail to provide the most accurate estimate of losses sustained possible, including every item needing repair or replacing and every procedure involved

• Exceeded new revenue threshold required for promotion by $10,000 in record time ($70,000 in 7 months)• Received KeyBank's regional award for completing the most financial wellness reviews in a quarter• Provide high quality investment and insurance guidance to clients based on their needs, goals, and lifestyle• Conduct thorough financial and life interviews to uncover needs, wants, and opportunities• Develop and present individualized programs of investment, insurance, and behavioral solutions to clients• Research investment and insurance options to stay up-to-date on new strategies and products• Maintain strong client relationships and provide ongoing support

• Regularly consult with clients to discuss expectations and bring work in line with client wishes• Manage projects to ensure timely meeting of milestones

• Grew portfolio to 300+ clients, becoming the most prominent and premier credit card processor on Kaua'i• Provide payment processing solutions to small and midsize businesses• Combined full-time support role with a full-time sales role to create the first support/sales hybrid• Generate and track leads in Salesforce entirely on my own through door-to-door outreach and networking• Advise clients on best point of sale for their business, install entire setup (computers, iPads, card swipers, local wired and wireless networking) and provide 24/7 remote and onsite support• Provide guidance on setting up the point of sale software (settings, menus, etc.) and in-person training for the staff specific to the chosen point of sale; 24/7 remote and onsite support included• Interface frequently with Hawai'i and Seattle teams as well as third-party vendors to ensure the entire process (application, underwriting, deployment, training, ongoing support, etc.) goes smoothly• Become subject matter expert on all methods of payment, many various points of sale, and other processing companies and their often complicated and deceptive pricing models• Manage local inventory and deliver hardware orders to clients

• Cleaned condominiums with efficiency and a high attention to detail

• Lead and manage the largest teller team in the region toward excellence in customer service and sales• Manage teller line operations, teamwork, procedures, and compliance• Ensure bank protocol is understood and followed to minimize risk• Analyze sales, operations and risk reports and present findings to management• Resolve escalated customer issues with tact and an ability to find a happy middle ground

I was the Dean of Men for the college, responsible for the well-being of the men on campus. I was concerned with their physical, emotional and spiritual health, and led the men to new spiritual heights by example. I also assisted the College Director with various administrative tasks, such as crafting the college rules in a readable format and creating official written job descriptions for the entire college staff.

• Help introduce and pass new legislation to state congress• Organize rallies and advocacy/awareness campaigns on campus and at the state capital• Collaborate with team members and student political offices of other colleges

• Bellevue WFM Seafood is one of the premier seafood markets in the country• Leading the region and frequently in the top 5 in the company in sales• Providing outstanding, unbridled customer service well exceeding corporate model• Buying product, perishable and stable, for the department when the buyer is off• Always expanding product work-related knowledge on work and personal time• Maintaining an extremely high energy level throughout the entire day• Refining the art of thinking and acting efficiently to yield as many results as possible• Exercising a healthy sense of humor with coworkers and clientèle

A management position designed to support and lead the teller team to excellence in customer service, sales, operations and procedures, and teamwork. Performs all teller functions, generates revenue for the bank, coaches tellers, resolves customer issues, approves transactions, pulls and prepares reports, confirms bank protocol is followed.

•Sold suits and accessories often exceeding monthly targets•Built and maintained strong and fruitful clientèle relationships•Provided excellent customer service exceeding corporate model•Cooperated with team members to offer best experience possible for clients

•Served as Customer Service Representative as well as a cashier•Helped customers and associates in any way necessary•Created a shopping experience that made customers want to return