● Provided guests with personalized experiences tailored to their needs,● Trained hosts, front desk team and F&B on the importance of guest interaction andanticipating a guest's needs, to orchestrate the optimal environment for success.● Ensured the preservation of Camps Bay Retreat's natural beauty and lush greensurroundings, maintaining it as a sanctuary for the soul, completing daily property walksto identify and resolve any concerns.● Curated tranquil and rejuvenating experiences for guests, utilizing the estate's naturalmountain pool, waterfalls, and streams coupled with the onsite spa, nature tent andwood fired hot tubs.● Organized outdoor activities such as padel court sessions and guided nature walksalong the estate's stunning pathways.● Oversaw the in-house restaurant, Bella’s, ensuring the use of local, organic, and qualityingredients,and the work style of the waiters and kitchen staff to blend intor a memorabledining experience.● Responsible for a vast array of daily, weekly and monthly reporting; including houseaccounts, Opera Reports, Micros reports, management reports, OTAs, debtors andcreditors etc.● Conducted training, both on the job and in a formal setting to identify and improve staffunderstanding and morale.● Responsible for purchasing, stock control, quality assessment and compliance for allaspects of the hotel, including housekeeping, kitchen, restaurant, maintenance and frontoffice,● Ensured the provision of pet-friendly accommodations, allowing guests to enjoy theirstay with their beloved companions and looked after the hotel dog Bangers until she wasrelocated to Texas. Thereafter assisting in foster and adoption of the hotels new dog,Foxy. Completely responsible for training and overseeing Foxy for the duration of myemployment.● Working alongside Pet Places to assist in animal assistance objectives.● Coordinated and managed events, offering guests unforgettableexperiences amidst breathtaking natural surroundings

3 MONTH EMPLOYMENT CONTRACT - FIFA WORLD CUP 2023 - Qatar Global Sporting EventAs a Duty Manager, I was responsible of overseeing operations and guest readiness of multiple properties within a cluster; under the guidelines of Accor and the regulations of the Supreme Committee of Qatar. Although I oversaw many properties, my main responsibility laid within the group of properties listed as "Nuaija 41" These self catering luxury villas were clustered in a 5km radius of one another and broken up as follows:P2047 Al Majed Residential Villas - 68 Villas, each with four bedrooms P2725 Nuaija, 14 Villas, each with three bedroomsP3896 Nuaija, 5 Villas, each with three bedrooms.Responsibilities included Guest Liaising, Property Management, and Staff Management; as well as upkeep of maintenance and strategic planning between hotel staff and real estate agency as well as government officials.

•Proven analytical and project management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.•Strong customer-service focus and superior self-organizational skills.•Comfortably coordinating simultaneous tasks and projects for multi-departmental personnel.•Instating and improving Standard Operating Procedures in practice.•Maintaining open lines of communication between staff and guests.•Overseeing all departments, including management, front office, front of house, Food & Beverage, Housekeeping, and other back of house departments.•Functioning under high pressure and keeping a positive and forward thinking attitude.•Successfully and effectively managing simultaneous and diverse projects, through open-minded problem-solving, to ensure high customer satisfaction; as well as the satisfaction of the directors.•Passionately promoting a culture of responsibility, accountability and community which in turn encourages top performance and high morale.•Mentoring my team members to create future hoteliers that will implement best practices across all levels.

Successfully converted grading from 3 star guest house standard to 4 star hotel standard within first year. 4 star hotel grading is still standing with last audit with TGCSA dated Feb 2021.Daily Tasks - Including but not limited to:Ensure smooth operation of the front officeEnsure guests are greeted, checked in and allocated rooms promptly & courteously Ensure reservations are taken correctly & politelyEnsure credit control procedures are strictly adhered to Ensure effective & speedy check out serviceEnsure collection and delivery of luggage to rooms is done efficientlyEnsure that the hotel entrance is correctly managedEnsure that rooms are serviced & maintained to the standardsEnsure sure all front of house areas are clean & tidy at all timesEnsure all back of house areas clean & free of clutter - including housekeeping, laundry and maintenance quarters.Ensure the smooth operation of Housekeeping & Kitchen on a daily basisComplete daily spot checks of public areas, suites & rooms to ensure top standardsIssue of all stock & all stock takes Oversee par levels of housekeeping items such as amenities, chemicals & linenOversee Maintenance Department - reporting & following up on any pending or outstanding issuesLiaise with Director on cost effective solutions for maintenance concerns.Familiarity of Health & Safety measures on the propertyFacilitate regular on-the-job training in all departmentsHold performance reviews of staff, identifying areas for development & impimenting trainingBe readily available 24/7 to answer & resolve any concerns of guests or of owners; without stumbling or losing composureRegularily circulate throughout public areas including eatery, lounge, sitting room; Maintaining high profile with guests & staffEnsure accurate & timeous submission of all reports and administrative workPrepare & submit requests, quotes, purchase orders, invoice information and updates as required by Financial Manager or Directors

Guest RelationsSales and MarketingEvents Co-Ordinater