• Professional Skills: Designed and executed training on Service Mindset, Personality Development, Time Management, Public, Speaking, Behavioural, and Business Etiquette for personal and professional growth. • Recruitment: Spearheaded the creation of HPE India's Tech Support team at the new Pune site, hiring 115 employees, with over 85% successfully completing training and simulation. • Onboarding: Spearheaded onboarding initiatives, including orientation, and Soft Skills to ensure seamless integration of new hires. • Campus Representation and Seminar Facilitation: Acted as HPE brand ambassador across 4 college campuses and recruited over 200 interns in 2 years. • Training Programs Management: Led tailored Voice & Accent programs across 2 locations, enhancing global communication and cultural adaptability for 200+ support team members; developed and facilitated Email Etiquette and Soft Skills programs for 200+ new hires, improving written communication, interpersonal skills, teamwork, and customer relations. • Content Development: Produced high-quality content for V&A, Soft Skills, and Email etiquette including presentations, handouts, case studies, practical assignments, and self-assessment tools. • Employee Assessment: Identified strengths and weaknesses from stakeholder reviews, and implemented targeted interventions, resulting in a 25% increase in employee performance. • Learning Strategy Design: Defined methodologies, content, and evaluation strategies aligned with organizational objectives. • Customer Experience: Led a cross-functional team in improving customer satisfaction, resulting in a 50% increase in positive feedback and a 20% reduction in complaints.

• Training Programs Management: Conducted New Hire training programs in Chat Etiquette, Email Etiquette, and Voice Processes across 3 sites (Pune, Hyderabad, and the Philippines), impacting over 300+ employees and enhancing customer service standards. • Onboarding Leadership: Successfully managed three International New Hire Batches for the Philippines, overseeing the onboarding of 75+ employees, and ensuring swift integration into company culture and procedures. • Cultural Sensitivity Training: Provided US culture training to 300+ employees, enhancing cultural awareness and improving interactions with American clients, resulting in a 60% increase in client satisfaction scores. • Engagement-Driven Training Methodologies: Implemented interactive training techniques such as icebreakers, role plays, chat readout sessions, and group discussions, resulting in a 30% increase in trainee engagement and learning retention. • Performance Enhancement and Coaching: Monitored and coached 150 trainees closely, leading to a 35% improvement in agents' communication skills and job proficiency. • Quality Assurance and Improvement Initiatives: Conducted calibration sessions with quality teams, resulting in a 15% reduction in performance discrepancies and a 20% increase in quality evaluation consistency.