Designed, developed, and maintained datasets & data models using Power BI Query & SQL.Collaborated cross-functionally to build and maintain data pipelines for centralized reporting.Developed and automated workflows using Power Automate to streamline processes and improve efficiency.Developing custom apps for internal/external use on power platform using power apps.Conducted research on new security products, programmed, tested, and created templates for future installations.Provided support and training for team members and clients on new products and procedures.Ensured peak performance of live sites 24/7, responding to remote commands and technical issues.Maintaining and Integrating translator software with monitoring servers Adding and maintaining alarm receivers for monitoring servers Supporting technician during installation and making sure two ways of communication is in between site and monitoring serverAssisting command center operators regarding technical issues with live sites

Provided expert support on C panel - Web Hosting and resolved customer inquiries.Configured Internet settings for various devices and resolved LAN/WAN/WIFI issues.Managed trouble tickets, resolving issues efficiently between customers and carriers.Configured ADSL, Cable modems, VOIP adapters, and provisioned Internet services.

Delivered exceptional customer service, updated customer data using Centaur software.Managed various software platforms for online bookings, amenity events, and building security.Patrolled premises, maintained access control, and submitted detailed incident reports.