Satbir Kaur Email & Phone Number

Melbourne, VIC, AU

Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Experience with designing and implementing end to end MVP (Minimal Viable Product) ERP Solution (Salesforce Sales Cloud, Service Cloud, CPQ, PSA, SCM and Financial Force) | Agile Delivery
• Lead and took ownership over business problems and requests until resolution. Displaying an understanding of the business priorities and applying that prioritization to your own work. Mentoring colleagues’ professional.
• Deep understanding and experience managing all phases of the product
• Worked closely with the implementation partner (Agilyx / Financial Force) and development team to customize, develop, design, and manage ongoing system solutions to meet company goals
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Performed gap analysis to identify opportunities for process improvement or management control of workflow

Melbourne, Australia

• Management of documented processes (Technical and Business Processes), requirements gathering, gap analysis and solution best practices.
• Advising management of potential solutions to meet business objectives within the salesforce and IT environment
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Write/develop user stories for testing scenarios for sign off from the project team
• identified process repetitions, bottlenecks and infrequent routes

Melbourne, Australia

• Member Experience Project | MEX
• Redesigned Product, Billing and digital processes, streamlining and reducing complexity by establishing a continuous process improvement framework.
• Strong requirements gathering experience conducting user interviews & process design workshops and preparing functional documents like user stories, acceptance criteria, use case and solution requirements specification.
• Experience documenting functional, non-functional and technical requirements
• Collaborated with Product, Customer, Billing & Digital team members to define and develop new product concepts
• Demonstrated experience with UI / UX within the Product, Billing and Digital streams

Melbourne, Australia

Specialized Business Process Improvement professional responsible for leading the identification key process improvements, developing key performance indicators, implementing best practices across the organization, and ensuring alignment across operating plans and strategic initiatives. Keys areas of focus are on quality management, business analysis and.

North Sydney

Maintain training and quality goals of the contact centre services business unit.Manage and maintain a call quality program for Contact Centre staff utilizing "Best Practice" models of delivering regular and consistent feedback to staff on their progressAnalysis of quality program results and provision of feedback to the Training Team and Contact Centre.

Provide ATM technical support to internal and external clients. Monitor ATMs for various client portfolios.Manage faults & resolve incidents for ATM technical issues Identify and investigate repetitive ATM faults and issues. Review and monitor ATM cash levels for ATM business. Work with external third party service providers, ensuring agreed Service Level.

Providing technical support for wireless products such as iBurst, unwired, fixed wire and home connections.Provisioning, installation and configuration of Wi-Max. Troubleshooting networking issues with wireless broadband modems. Qualifying data in client contact database. Providing technical support during system upgrades. Assisting customers over the.