• Customer-Centric Problem Resolution: Actively collaborated with customers to diagnose and resolve urgent product issues, ensuring minimal downtime and maximizing customer satisfaction. Received multiple commendations for timely responses and in-depth product knowledge.• Tool development: Built multiple tools to make the troubleshooting process easier for the whole team. These tools helped reduce the overall troubleshooting time by almost 50%.• Cross-Functional Collaboration: Partnered with product management, development, and quality assurance teams to prioritize and implement customer-driven product enhancements, demonstrating a strong ability to influence and drive change.• SaaS Environment Troubleshooting: Successfully resolved complex SaaS environment issues through in-depth analysis of system performance metrics and application logs. Demonstrated proficiency in utilizing Docker and Kubernetes for efficient container management.

• Accelerated Product Delivery: Significantly improved project timelines by 40%, leading to the successful implementation of an Identity Management solution and securing $10 million in extended renewal contracts.• Enhanced Product Integration: Developed versatile utility and connector solutions to seamlessly integrate the Identity Management product with third-party systems.• Optimized Operations: Drove operational efficiency initiatives resulting in substantial cost savings and increased profitability.

• Application Security: Conducted vulnerability and penetration testing on Android and iOS applications, targeting OWASP top 10 vulnerabilities using industry-standard tools (Burp Suite, Fiddler, Wireshark, Nessus, Veracode).• Integration Development: Developed custom Java-based connectors to integrate Identity Management solutions with third-party applications.

• Full-Stack Engineer: Designed, developed, and implemented identity and access management solutions utilizing Java, Adobe Flex, JavaScript, Hibernate, Git, and database technologies.• Collaborative Problem Solving: Successfully collaborated with cross-functional teams to deliver high-quality products within project timelines and budget constraints.• Agile Leadership: Demonstrated strong leadership skills as a Scrum Master, driving team efficiency, and delivering successful project outcomes.

Identity Management Developer: Successfully implemented and customized Identity Management solutions for multiple clients, resulting in a 20% increase in practice revenue. Designed and developed Java-based connectors to integrate Identity Management systems with third-party applications. Developed strong technical skills in Java, databases, and Linux.