Sateeshkumar B Email & Phone Number

Chennai, Tamil Nadu, India

 Handling Entire TamilNadu & Pondicherry  Handling Banking Automation, RMS ( Record Management Solutions ), DMS ( Document Mangement Solution, Solor Power Solution Maintained Healthy Cordial Relationships with Banks officials like SBI, Indian Bank, Indian Overseas Bank, PNB, Corporation Bank, Canara Bank. Regular Visit to the clients and make PR to enhance the business opportunity. Frequent meeting with teams; understand their requirements & providing Solutions.  Providing Technical support to team and clients on their requirements. Informing Special management case of Head Office. Providing Products trend of leading technology players, competition. Meeting with customers to address concerns and provide solutions. Coordinating with Client Corporate office for their requirement to complete the UAT Process. Intensive Travelling to Entire Tamilnadu.

Business Consultant for Multiple IT Product and Servies

Chennai Area, India

 Handling Entire TamilNadu with team of 01 ASM, 22 Engineers & around 800 + Kiosk’s. Handling products like QMS (Queue Management Systems), ECDM (Electronics Cheque Drop Box), CTS (Cheque Truncation System) and PUM (Passbook Printing Machine). Maintained Healthy Cordial Relationships with Banks officials like SBI, Indian Bank, Indian Overseas Bank, PNB, Corporation Bank, Canara Bank. Regular Visit to the clients and make PR to enhance the business opportunity. Frequent meeting with teams; understand their requirements & providing Solutions.  Providing Technical support to team and clients on their requirements. Informing Special management case of Head Office. Providing Products trend of leading technology players, competition. Meeting with customers to address concerns and provide solutions. Coordinating with Client Corporate office for their requirement to complete the UAT Process. Intensive Travelling to Entire Tamilnadu.

Chennai Area, India

 Work in coordination with CSD dept. at Taipei. Providing all Technical Assistance to RMA Center ASP in India to achieve TAT. Assisting ASP to manage RMA spare parts and Review of Monthly report. Making SPR application form and coordinating with customs clearance for spare parts with ASP.  Informing Special management case of customer issues to CSD – Taipei. Providing Products trend of leading technology players, competition. Solving Technical issues and usage instructions to customers. Escalating issues on Genius Products via Indian market requirements. Providing regular Training to Distributor, sales rep. of Genius & large retail format Retails in India. Giving demo of Genius products to corporate customers when required. A summary report will be submitted on Monthly to CSD-Taipei. Assisting Sales Team for Demo to Customers during Genius Road Shows/Exhibitions/Conference. Providing new product knowledge to Distributor’s. Handling OEM Like Acer, HCL, etc.,

Chennai Area, India

 Liaison with RMA department for Genius, Kingston, MSI, Fujitsu, Lacie & Toshiba. Troubleshooting & Remote Support for Genius, Xfree Speakers, MSI, Fujitsu & Lacie of all range of products. Genius, MSI, Maxtor, Fujitsu, Lacie & Toshiba External Drive Troubleshooting & Testing. Monthly Visit to OEM’s like HCL & Wipro Plant for Line verification. Fujitsu / Kingston Evaluation Result follow-ups with HCL / Wipro. Pan India Fujitsu HDD Rejection Handling, Testing & Apply RMA with Fujitsu. Fujitsu FA Report Analysis & Solution to HCL / Wipro. Handled Escalation Support Calls of OEM’s & Dealers. Implemented software upgrades and hardware replacements. Assisted with general maintenance, hardware troubleshooting, and diagnostic testing. Technical training given to OEM’s HCL & Wipro.

Chennai

 RMA Database - Backup and Security Maintenance for all Products. Liaison with MSI & Netgear RMA department for Pan India support. Interact with sales team & give inputs to increase Sales. Handled Pan India RMA for MSI / Netgear / Creative Products. Conducted Seminars, Road Shows & Training for Creative, Netgear & MSI (Micro-star International). Handled OEM, Corporate, Channels, authorized dealers & System integrators on all the products. Monthly Visit to HCL & Wipro Plant for Line Verification. Implemented software upgrades and hardware replacements. Servicing of IDE & SCSI HDD’s (Quantum / Maxtor / Hitachi). Co-ordinate with principles to get RMA for MSI, Creative, Hitachi & Netgear. Headed Service Wing for Service of Creative, Gigabyte, MSI, Adaptec, SMC, Netgear (Networking) products of all range. RMA warranty & Up gradation support to Corporate, Dealers

Chennai Area, India

 Day to Day Service Activities Liaison with Seagate RMA Department Handled Channels & OEM Customers Like HCL, Wipro & Accel ICIM. Consolidation of Pan India RMA reports Server & ERP ( Enterprise Resource Planning ) Maintenance Handled Telecom Products ( YAP JACK Plus , IP Phone etc.,) Service Reports sent to HO in timing Special Demonstration given for Fujitsu Laptop to OEMs & Corporate. Re-Export of RMA Materials