Satendra Negi Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

As a Quality Assurance & Audit Specialist, I was responsible for ensuring high-quality service delivery across multiple regions, including the US, EMEA, APAC, and India. My role involved auditing sales processes, providing feedback to improve performance, and driving continuous improvement through data analysis and strategic insights.Key Responsibilities:Regional BAU Audits:Conducted audits across multiple regions to ensure compliance with quality standards, reviewing sales calls, chats, emails, and CRM hygiene for adherence to company policies.Feedback & Performance Coaching:Provided 1:1 feedback sessions with sales agents, offering actionable insights to enhance performance and improve service quality.Audit Reporting & Analysis:Analyzed audit findings and sales performance reports to identify trends and areas for improvement, using data to inform strategic business decisions.CMM Framework & Risk Management:Applied the CMM framework to ensure risk management and continuous improvement, maintaining high service quality and customer satisfaction levels.Quality Assurance for Certifications:Oversaw quality assurance processes for Agile & Project Management certifications, as well as Software & Tech bootcamps, ensuring certification standards were met.Calibration & Training:Led calibration sessions with sales teams to align performance expectations and improve consistency. Trained new hires on quality processes, ensuring a smooth onboarding experience.

In my role at Byju’s, I played a pivotal part in supporting operational initiatives aimed at expanding the Home Tuitions service, ensuring smooth delivery and customer satisfaction at every stage. I was deeply involved in several key functions that contributed to both operational efficiency and business growth.Key Responsibilities:Sales Verification & Compliance:Led the sales verification process, ensuring that all sales activities adhered to Byju’s policies and guidelines. This included verifying the accuracy of enrollments, ensuring proper documentation, and improving compliance to drive better customer satisfaction and operational transparency.Customer Insights through Online Surveys:Conducted online surveys to collect valuable customer feedback and insights. This data was critical for shaping strategic business decisions and refining service offerings to meet the evolving needs of our target audience.Training & Development:Played a key role in onboarding and training new hires, equipping them with the knowledge, tools, and skills necessary to excel in their roles. This helped ensure consistency in service delivery and empowered new team members to contribute effectively from day one.

This time not only helped me build a solid foundation in critical thinking and reasoning but also reinforced my discipline and commitment to achieving goals. I am now eager to bring these refined skills and renewed focus to my next professional role.Quantitative Aptitude:Strengthened my ability to solve complex mathematical problems quickly and accurately, which improved my numerical reasoning and problem-solving skills.Logical Reasoning:Enhanced my capacity for logical thinking and pattern recognition, enabling me to make data-driven decisions and solve challenges efficiently in any professional context.General Awareness:Stayed up-to-date with global trends, current affairs, and industry developments, ensuring a well-rounded perspective on market dynamics and social issues.Communication Skills:Focused on improving both written and verbal communication skills, refining my ability to convey complex ideas clearly and effectively to diverse audiences.

As a Production Engineer, I played a key role in the manufacturing process across multiple product lines, including tablets, smart TVs, smartphones, and UPS inverters. My responsibilities spanned across the entire production lifecycle, from material supply and inventory management to assembly, testing, packing, and quality assurance. I ensured seamless coordination between various departments to meet production targets and maintain high standards of product quality.Key Responsibilities:Inventory Management & Material Supply:Managed inventory levels, ensuring the timely availability of raw materials and components required for production. Collaborated with procurement teams to streamline material flow and reduce production delays.Assembly & Production Coordination:Supervised assembly operations, ensuring smooth and efficient production processes. Coordinated with cross-functional teams to optimize production workflows and resolve issues promptly.Testing & Quality Assurance:Led the testing phase for products (tablets, smart TVs, smartphones, and UPS inverters) to ensure they met required technical and safety standards. Identified and addressed defects, contributing to improved product quality and customer satisfaction.Packing & Final Dispatch:Ensured that products were packed according to specifications, protecting them during transportation and handling. Managed the final dispatch process to ensure timely deliveries to customers.Quality Training & Process Improvement:Conducted quality training for production staff to ensure adherence to quality standards and best practices. Initiated process improvements that led to enhanced efficiency and reduced production costs.

I had the opportunity to undergo hands-on training at Bharat Heavy Electricals Limited (BHEL), Haridwar, where I gained in-depth exposure to the manufacturing process of the 600 MW turbo generator stator bar. This training allowed me to enhance my technical skills and understanding of high-precision industrial processes involved in large-scale power generation equipment.Throughout the training period, I worked closely with experienced engineers and technicians, contributing to key stages of the manufacturing process. My performance and conduct during the training were consistently praised for their quality, attention to detail, and strong work ethic.This experience has significantly sharpened my practical knowledge in manufacturing, mechanical processes, and quality assurance in the energy sector, positioning me to apply this expertise in future roles.

Master Of Business Administration - Mba, Operations Management And Supervision

Bachelor Of Technology, Electrical And Electronics Engineering