Dynamic and results-oriented leader with 7 years of experience in Customer Relationship Management, IT Service Management (ITSM), and Service Improvement Plan implementation. Proven ability to enhance customer satisfaction, effectively manage high-stakes stakeholders, and drive operational efficiency through continuous improvement initiatives. Skilled in financial P&L management and building high-performing teams. A strategic communicator and innovative problem-solver with a strong service-oriented mindset, committed to achieving business objectives through impactful leadership and transformative solutions.