Sateria Tate, Csm, Ssm, Dassm Email & Phone Number

Baton Rouge, La

East Baton Rouge Parish County, Louisiana, United States

Sateria Tate-Alexander was raised in the northern side of East Baton Rouge Parish, in a community commonly known as Eden Park. Growing up she gained first-hand experience of the differences in opportunities and realities available to these communities. In August 2017 A.G.I.L.E. Planning Solutions, Inc. was founded by Mrs. Alexander. A.G.I.L.E. primarily serves communities most impacted by inequitable access to resources and excessive spikes in violence. In 2018, A.G.I.L.E became a sub-recipient of the International Association of Chiefs of Police (IACP): Collective Healing Grant. She now serves as the Director of Baton Rouge Community Street Team (BRCST.) A beacon for Community Based Public Safety under her organization A.G.I.L.E. Planning Solutions, Inc. In 2021, A.G.I.L.E. Planning Solutions, Inc., was selected to become a member of the Biden’s Administration’s C.V.I. Whitehouse Initiative to become one of four partners selected to represent Baton Rouge, Louisiana. This initiative was developed to support and build the capacity of Community Violence Intervention Solutions in sixteen cities across the US. Currently, A.G.I.L.E. Planning Solutions, Inc., is a national partner of the C.A.P.S. network. This network is dedicated to continuing the capacity building Support work that began during the Biden Administration’s C.V.I. Whitehouse Initiative. A.G.I.L.E. Planning Solutions, Inc., was selected to represent the Baton Rouge community in the Cities United Roadmap Academy 2023 Cohort. The goal is to pioneer the development of a Public Safety Plan that addresses and serves the need of the communities most impacted by violence.

Baton Rouge, Louisiana Area

A.G.I.L,E, Planning Solutions, Inc. was founded to develop and maintain a sustainable eco-system that contributes and safeguards the social innovation, positive transformation, and efficacy of the underserved communities.. A.G.I.L.E. Planning Solutions, Inc., is dedicated to partnering with the communities we serve by identifying Common Agendas, Developing Shared Measurements, driving mutually reinforcing activites, engaging in continuous communication, and providing support through way of our backbone organization.

Baton Rouge, Louisiana Area

Baton Rouge, Louisiana Area

• Prepared, facilitated, monitored, evaluated, and documented training activities for the ACTion Client Services business unit to increase resource development and improve client satisfaction.• Identified external training resources and opportunities for annual budgetary development. Established and managed vendor relations, as well as secured annual training budget for these resources.• Examined, modified, and developed operational processes for improvements, efficiencies, and gaps.• Engaged and collaborated with stakeholders at all organizational and leadership levels to develop and manage projects/tasks associated with establishing, updating, and implementing processes and training courses.Key Projectso People Model Development: Tool designed to identify role responsibilities, required skills/training, and career pathing.o Training Course Development: Developed course catalog that offered 8 facilitator-led courses. Utilized activities and processes associated with the 5 PM Process groups to develop and refine course offerings.o Activities included identifying/working with SMEs to develop course framework, course content, and certification exams.o Utilized feedback from course participants and exam results analysis to gauge course effectiveness and identify future development needs.o Client De/Activation Process: Developed client activation workflow, checklist, and processes to ensure that client onboarding and terminations were efficient, and the risk of error was minimized.

Baton Rouge, Louisiana Area

• Supervise technical support teams, resources & costs, services, and feature sets.• Select, hire, and maintain appropriate Client Support staffing levels to ensure quality and productivity.• Promote and coordinate technical knowledge harvesting within the organization.• Manage vendor relations, service level agreements, and training for staff.• Develop knowledge management strategies• Develop, modify, and implement Process & Improvement strategies• Identify and create service improvement projectsDevelop and Implement Incident Management strategies and processes for CRIF Organization.RECENT PROJECTSTRAINING & PROCESS MGMT: Develop comprehensive role based departmental training plan & budget. Identify local and on-demand training vendors to facilitate industry related training. Manage and facilitate the development and delivery of internal proprietary training courses & projects.KNOWLEDGE MANAGEMENT COMMITTEE: Established a committee to research and analyze the knowledge needs and gaps of our talent. This committee has organized and compiled this information and established a list of internal, external, and onboarding education necessary to meet the needs of our talent pool. The members of this committee contribute to the development and delivery of proprietary training deliverables.ONBOARDING REDESIGN: Analyze, Redesign, and Implement Onboarding process. Developed Sharepoint workflow requirements to automate Onboarding. Designed Tool kit to ensure consistency upon delivery. Provided transition plan with training for responsible resources.CRM DYNAMICS PORTAL ENHANCEMENT: Developed requirements for case distribution engine that reduces case life cycles by ensuring that cases are assigned to the appropriate resources sooner.ROLE BASED ACCESS (RBAC) SYSTEM: Joined team of project managers responsible for the design and development of system that automatically grants tools and access to onboarding and transferring resources based on roles.

Baton Rouge, Louisiana Area

• Daily management of individual and team level Customer Support caseload management, documentation, and adherence to SLG compliance.• Responsible for talent recruitment for Client Technical Support division.• Responsible for Microsoft SharePoint 2010 development and migration for the Customer Support division• Responsible for the development of standard software pre-configuration guide.• Develop, monitor, and implement standard procedures and process documentation to assist with decreasing recurring organizational client support matters.• Develop BIDS reporting solutions for compiling, and rendering departmental metrics to benchmark performance and staffing needs. • Develop BIDS reporting solutions reports for monitoring, compiling, and rendering client services performance and trending statistics.• Standardized and documented outbound Customer communications process standard, including planned and unplanned outages, software releases, and hot fixes.• Developed new client setup process for incoming implementation customers.• Project manager responsible for projects ranging from on-line Customer Support Portal to Call Tracking software updates.• Arbitrate ITIL Process Governance bi-monthly meetings, with the intent of tracking, and improving process effectiveness for all processes.• ITIL® v3 Foundation certified Incident Management Process Owner- Responsible for the development, documentation, and implementation of Incident Management Processes and metrics. These responsibilities also includes coordination with other process owners to insure that developing processes are realistic, effective and integrates well with other existing and developing processes. • HEAT (call tracking software) database administrator.• Contribute to Customer Support’s role tracking, storing and providing evidence during annual SAS70/SSAE 16 audits.

Baton Rouge, Louisiana

Primary responsibilities included configuring and supporting Equifax Loan Center system for over three hundred clients worldwide. The dynamics of our client base are primarily Application Service provider (ASP) Citrix Metaframe Web clients but also include site licensed clients (self sustained). I am responsible for providing Citrix, SQL, and analytical troubleshooting services. These services are provided by tailoring software configurations, creating and executing SQL updates, traces, lookup functions, Crystal reports troubleshooting and manipulation, and Verbal and Written communications. In addition to these responsibilities I am personally responsible for ensuring that first level support (FLS) members are appropriately managing, and documenting their assigned caseloads.

Baton Rouge, Louisiana Area

Assisted in the development of IT time management and procedure protocols to be documented and implemented as standard policy and procedures for N.C.S. Served as technical liaison between management, users, and IT personnel. As a result N.C.S. benefited by effectively communicating with contracts and being able to write and service new contracts due to efficiency improvements. Developed and conducted various training elements for client base (manuals, presentations, exercises, etc). These areas allowed our organization to offer more specialized services to our clientele. Researched and tested group policy elements in Server 2003 to be implemented in network environments. Key Contributions:• Recruited to establish and manage an external team project to analyze, document, and redesign the physical plant structure of the organization’s central hub location in an effort to persuade our clients to invest in equipment suitable for their business type and size. • Researched and developed potential productivity loss statement that reflected current issues associated with the project team’s findings. This statement illustrated in dollars the potential loss the company experienced within the scope of a year. The results of this project the cornerstone foundation that influenced approval and funding of an upgrade project. • Created company policies and procedures governing Information technology security, email and Internet usage, access control, and incident response.• Assisted with Hurricane preparedness and disaster relief planning and implementation that was instituted during the 2005 hurricane season.

Bachelor Of Science (B.S.), Information Technology, 3.89

Activities and Societies: HDI Support Center Analyst Certification, ITIL® v3 Foundation certification

General Studies