Sateria Tate, Csm, Ssm, Dassm Email & Phone Number

Baton Rouge, LA

East Baton Rouge Parish County, Louisiana, United States

Sateria Tate-Alexander was raised in the northern side of East Baton Rouge Parish, in a community commonly known as Eden Park. Growing up she gained first-hand experience of the differences in opportunities and realities available to these communities. In August 2017 A.G.I.L.E. Planning Solutions, Inc. was founded by Mrs. Alexander. A.G.I.L.E. primarily.

Baton Rouge, Louisiana Area

A.G.I.L,E, Planning Solutions, Inc. was founded to develop and maintain a sustainable eco-system that contributes and safeguards the social innovation, positive transformation, and efficacy of the underserved communities.. A.G.I.L.E. Planning Solutions, Inc., is dedicated to partnering with the communities we serve by identifying Common Agendas, Developing.

Baton Rouge, Louisiana Area

Baton Rouge, Louisiana Area

• Prepared, facilitated, monitored, evaluated, and documented training activities for the ACTion Client Services business unit to increase resource development and improve client satisfaction.
• Identified external training resources and opportunities for annual budgetary development. Established and managed vendor relations, as well as secured annual training budget for these resources.
• Examined, modified, and developed operational processes for improvements, efficiencies, and gaps.
• Engaged and collaborated with stakeholders at all organizational and leadership levels to develop and manage projects/tasks associated with establishing, updating, and implementing processes and training courses.Key.

Baton Rouge, Louisiana Area

• Supervise technical support teams, resources & costs, services, and feature sets.
• Select, hire, and maintain appropriate Client Support staffing levels to ensure quality and productivity.
• Promote and coordinate technical knowledge harvesting within the organization.
• Manage vendor relations, service level agreements, and training for staff.
• Develop knowledge management strategies
• Develop, modify, and implement Process & Improvement strategies

Baton Rouge, Louisiana Area

• Daily management of individual and team level Customer Support caseload management, documentation, and adherence to SLG compliance.
• Responsible for talent recruitment for Client Technical Support division.
• Responsible for Microsoft SharePoint 2010 development and migration for the Customer Support division
• Responsible for the development of standard software pre-configuration guide.
• Develop, monitor, and implement standard procedures and process documentation to assist with decreasing recurring organizational client support matters.
• Develop BIDS reporting solutions for compiling, and rendering departmental metrics to benchmark performance and staffing needs.

Baton Rouge, Louisiana

Primary responsibilities included configuring and supporting Equifax Loan Center system for over three hundred clients worldwide. The dynamics of our client base are primarily Application Service provider (ASP) Citrix Metaframe Web clients but also include site licensed clients (self sustained). I am responsible for providing Citrix, SQL, and analytical.

Baton Rouge, Louisiana Area

• Assisted in the development of IT time management and procedure protocols to be documented and implemented as standard policy and procedures for N.C.S. Served as technical liaison between management, users, and IT.
• Recruited to establish and manage an external team project to analyze, document, and redesign the physical plant structure of the organization’s central hub location in an effort to persuade our clients to invest in.
• Researched and developed potential productivity loss statement that reflected current issues associated with the project team’s findings. This statement illustrated in dollars the potential loss the company experienced.
• Created company policies and procedures governing Information technology security, email and Internet usage, access control, and incident response.
• Assisted with Hurricane preparedness and disaster relief planning and implementation that was instituted during the 2005 hurricane season.

Bachelor Of Science (B.S.), Information Technology, 3.89

Activities and Societies: HDI Support Center Analyst Certification, ITIL® v3 Foundation certification

General Studies