Satguru Satsangi Email and Phone Number

OBJECTIVE:Combining strong Customer Service, Communications & After-Sales expertise to promptly establish efficiency, resolve problems, and optimize productivity, a result oriented individual targeting assignments in Automobile, Auto-Spares & Accessories Industry. Having working experience in Service, Sales, Spares & Training. Worked in 2-wheeler, Premium Bikes, 4-Wheeler & EV. Places posted & worked:In India: Bengaluru, West Bengal, Bihar, Jharkhand, Orissa, Chhattisgarh, etc.Location preference: Preferably East but (Open for all locations) PROFILE INFORMATION:• Driven, highly energized professional with over 12+ years of experience recognized for the skill to translate corporate vision and mission into industrial strategies that exceed financial and organizational targets and contribute to better profitability, cost controls, process optimization, customer satisfaction, and service delivery.• Capability of doing Multitasking work have exposure in Service, Sales, Parts, Network Development & Training.• Gathering market intelligence, tracking competitors’ activities, providing valuable inputs for fine-tuning of the service & spares strategies.• Defining dealer requirements, establishing sales & service network, monitoring post-service activities like follow-up with customers, improving Customer Satisfaction Index (CSI), increasing dealer’s profitability by increasing service inflow thus increasing service share and improve spares consumption in the region.• Skills in delivering training, motivation, and leadership to After Sales Team on the importance of high quality customer service which maximized profit through increased patronage with knowledge in market studies and CSI managing large scale inventory of spares in dealerships.• Shape organizational performance and responsiveness to business needs; vastly experienced at making clear, informed decisions under pressure, thoughtfully developing processes for long-term projects, and responding to short-term effectively.• Ability in planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards with proven expertise in effectively formulating and implement strategies to facilitate business growth, new market development, effective operations, and client retention.• Collaborated with cross-functional units to ensure smooth operations & achieve set targets and with Sales Departmental Heads to strategize plans for achieving effective sales.