Navaneethan Sathasivam Email & Phone Number

Etobicoke, Ontario, Canada

Canada

Colombo, Western Province, Sri Lanka

• Effectively identified, diagnosed, and solved problems within established rules, exercising sound judgment and autonomy in decision-making processes.• Conducted periodic audits and assessments, attaining 100% compliance rate in compliance controls, and provided specialized consulting, analytical, and technical support, ensuring adherence to regulatory standards and compliance requirements.• Developed a comprehensive understanding of regulatory frameworks and compliance operations within the financial industry by conducting independent research and disseminated knowledge to the relevant teams.• Conducted KYC and AML checks to ensure adherence to regulatory requirements.• Collaborated effectively with cross-functional teams to implement compliance strategies and ensure organizational alignment with regulatory standards.• Contributed to the development and implementation of compliance training programs, fostering a culture of compliance awareness and accountability, driving 95% increase in staff adherence to policies and procedures.

Sri Lanka

Colombo, Western Province, Sri Lanka

• Demonstrated proficiency in advising on key areas such as Superannuation, Retirement Planning, Investments, and Insurance, ensuring comprehensive client coverage.• Executed strategic research utilizing financial modeling software, identifying optimal strategies for clients to achieve goals and objectives.• Managed a portfolio of 100 -120 clients, analyzing investment portfolios and risk profiles, proactively identifying issues and alerting senior financial planners, leading to a 99% client satisfaction rate.• Produced and delivered 2-3 financial plans/advice documents weekly, achieving a 100% sign-off rate by senior financial planners.• Facilitated client meetings and addressed inquiries promptly via email, enhancing overall client communication and satisfaction.• Implemented agreed-upon strategies by submitting application forms to product providers sequentially, ensuring a smooth and efficient process with 100% accuracy rate.

Colombo, Western Province, Sri Lanka

Colombo District, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

• Conduct Revenue Cycle Management (RCM) process training for the recruits.• Coordinate and assign daily tasks to the agents to effectively maintain the workflow.• Work on monthly AR collection files according to the plan within the deadline including fixing denied claims.• Perform quality checks on the work done by the agents and provide feedback where needed to maintain an accuracy level of 98% on all the claims follow-ups.• Share periodical updates with the management on outstanding AR and deposits (Monthly/Weekly).• Maintain team Medicare payment tracker and share it with the management within the stipulated timeframe.• To increase the team's productivity and accuracy conduct daily calls/meetings with the team to identify issues and resolve them accordingly.• Monitor QA feedback and check with the team if they have any concerns and share feedback across QA and Production teams.• Abide by the company's data security process and policies and uphold the standards of confidentiality.

Sri Lanka

• Ensured availability and quality assurance of all necessary data for NAV calculation, including corporate actions and pricing information.• Provided high-quality client service through the accurate and timely delivery of periodic fund reports.• Reconciled investor fund registry, addressing issues promptly and maintaining 100% error resolution rate while promptly investigating and resolving any discrepancies.• Processed investors' trade requests with 100% accuracy rate, ensuring swift and error-free transactions.• Established and managed client accounts, managing meticulous fund accounting records in web-based applications, serving multiple hedge funds.• Facilitated the successful launch of nearly five new funds, diligently adhering to all necessary procedures and protocols.• Participated in ad-hoc projects and system enhancement initiatives as required.• Ensured accurate and timely filing and archiving of documents to provide a proper audit trail and maintained HSBC internal control standards.

Sri Lanka

• Delivered high-quality client experience to members, answering questions, resolving issues, and providing information on HSBC products and services.• Successfully interpreted and executed instructions and requests with precision, achieving 100% accuracy rate.• Transaction monitored and escalated fraud, errors, and irregular requests, resulting in 30% decrease in financial losses.• Gained experience in Customer Due Diligence (CDD) and handling Suspicious Transaction Reports (STRs) and Large Cash Transaction Reports (LCTR), ensuring robust anti-money laundering measures were in place.• Investigated and resolved issues efficiently, providing actionable recommendations, leading to a 20% decrease in customer complaints and a 15% improvement in overall service satisfaction.• Demonstrated swift escalation to line management when necessary, ensuring immediate resolution of critical issues and maintaining operational continuity.• Streamlined work processes, leading to a reduction in time spent on tasks equivalent to the workload of 2 full-time employees, saving approximately 25 hours per week.• Actively represented the team as a key member, effectively communicating with line managers and stakeholders, contributing to improved team cohesion and alignment with organizational goals.

Cifp Core Curriculum & Advanced Curriculum Program, Financial Planning And Services

Completed Retirement Planning, Risk Management and Estate Planning courses

Graduate Certificate, Financial Planning And Services

Activities and Societies: Volunteered in college eventsRelevant course includes; Retirement Planning, Taxation, Risk Management and Estate.

Bachelor Of Science - Bs, Business Administration And Management, General

Graduate Diploma In Business Management, Business Administration And Management, General