Used to handle 20 calls per day as the customer support executive in a technical role.Did upselling to the customer depending upon the customer requirements.Used to handle US customers who have our product with technical issues.  Answered up to 20 US phone calls daily, make detailed documentation of every phone call with a service ticket.  Found out the ongoing issues and implemented the different solution in customer Pc for resolution. Moving forward scrub all the known defects, newly consistency issues for the higher level escalation.  Escalating all the consistency issues to the developer team. In the meanwhile have to achieve the daily targets in calls, AHT and sales. In addition acting as the active CSR representative for the organization.

Working behalf of the insurance company to collect medical records from the facility to help the patient to credit insurance money.verified the customer's KYC like HIPAA, and Medical Auth.Used to handle client escalation calls. Looked out for the customer insurance follow up documents.  Segregate calls to the associate as per TAT  Maintained the files TAT depends up on the process requirement.  Used to done call audits for the associate and drafted their monthly reports based on their weakly performance.  Segregate the files which are exceeded the TAT and draft an email to the client with the reason for TAT exceed.

Checking out the detailed account activity, over field verification, and KYC analysis