● Innovative Platform Architect with 16 Years of experience and act as architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions● Experience in solution promoting to enterprises, with experience promoting across industries like Retail, Manufacturing, CPG and Financial Services.● Extensive experience with cloud platforms such as GCP, Azure, ServiceNow.● Run variance governance board such as Platform Design Authority (PDA), Technical Design Authority (TDA), Architecture Council (AC) for ServiceNow.● Worked on managing ServiceNow Health Scan report end to end and ensured to keep the system performance more than 90% all time.● Developed a Community of Practice across the development team to drive practice adoption.● Ability to guide teams with DevOps best practices, including improved scalability, performance, reliability, and speed to market.● Expertise in, strategic technology planning, leading processes and developing cost effective solutions to meet customer business requirements.● Strong knowledge of ServiceNow platform, industry trends and the challenges organizations facing today.● Extensive experience in Solution and Customer Success Consulting: Solution Demos, Road mapping, POV/POC implementation, RFP/RFI Evaluation, Proposal preparation, demonstrating Enterprise Service Management products, solutions and capabilities offered by ServiceNow.● Architecting solutions for ITSM, ITOM, ITAM, IRM, Mobile, Integrations and all other modules in the platform.● Manages researching, developing, and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies.● Defined Requirements, Delivered Initiatives, Highly Collaborated with Engineering Teams & Managed Risks.● Led cross-functional teams in highly matrixed organization, performed cost-benefit analysis, Scheduling.● Delivered Mission-Critical Programs, including Scheduling, Staging, and Release/Mgmt.● Possess excellent communication, project management, documentation, interpersonal skills.Key technical decisions: Building the right strategy, achieving enduring success, ensuring optimal performance, Alignment to out-of-the-box, Adhering to best practices, Taking advantage of innovationsSuccess focus areas: Governance (• Program governance, • Technical governance, • Platform operating model) & Environmental and platform health (• Platform design guidance, • Technical guidance, • Configuration review)
