Satheesh Kumar Easwaramoorthy Email & Phone Number

Bengaluru, Ka, In

Frankfurt Am Main, Hessen, De

• Extensive experience with Digital Transformation program for Deutsche Bank with ServiceNow Platform.• End to End Architecture Design and Review for ITSM, EUC and Integrated Risk Management for the transformation.• Extensive experience with cloud platforms such as GCP, Azure and ServiceNow.• Run variance governance boards such as Platform Design Authority (PDA), Technical Design Authority (TDA), Architecture Council (AC) for ServiceNow.• Worked on managing ServiceNow Health Scan report end to end and ensured to keep the system performance more than 90% all time.• Establishing an enterprise-wide technical architecture and implementation strategy setting the foundation for enduring success.• Defined & updated the solution architecture Principles, Standards, Policies and Procedures.• Assisted in the adoption of new technology capabilities for solution delivery.• Ensured that the architecture for a specific solution is developed and implemented as per original requirement and design.• Conducted a system architecture evaluation and collaborated with project management and IT development teams to improve existing architecture.• Evaluated project constraints to find alternatives, alleviate risks, and performed process re-engineering as required.• Ensured that new systems and solutions conform to current system architecture and/or align to strategic system architectural direction.• Implemented architectural governance, standards, metrics for measuring, monitoring and improving architecture.• Engaged with Enterprise Architects to position ServiceNow as the standard digital transformation platform integrated with the customer’s core applications.• Contribute to the development of opportunities and provide input to grow our business.• Advice CXO level executives on business technology road map and implementation strategy.

Paris, France, Fr

• Program/Portfolio delivery for Cloud Infrastructure Business unit• Design IT solutions in the context of the customer environment, and financial resources, based on business requirements that complements existing and future services.• Solution Architecting in ServiceNow• Lead Managed Services, Project implementation, Platform enhancements in ServiceNow• Pre-sales support as technology expert, Customer current state assessment and roadmap presentation• POCs, Build, Transform• Architect Solutions in ServiceNow platform for IT Service Management, IT Operations Management, GRC, ITAM, Security Operations and Mobile Configuration (Now Mobile & Mobile Agent)• Advice CXO level executives on business technology road map and implementation strategy• Accountable for effective Resource management, Profitability• Define and deliver Project management standards and ensure agile methodology of Project delivery• Manage Agile product development and multiple release cycles simultaneously• Manage multiple customer relationship and act as escalation point for Project delivery, Ensure Quality and customer success• SOW, RFP, Proposals support• Project Budgeting, forecasting, quality and risk management• Implemented changes using automation and innovations for several clients resulting in huge ($100K - $400K) operating expense savings.• Responsible for selecting, hiring, mentoring and career development of India team• Help Project managers, Program leads with the Project kickoff• Ensure high CSAT ratings on ServiceNow Implementation projects

Paris, France, Fr

• Manages researching, developing, and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies• SME (Subject Matter Expert) for the ServiceNow domain and supporting team members to deliver the complete solution for the customer.• Enhancing and Leading ServiceNow architecture, implementation of various modules in ServiceNow.• Responsible for evaluating existing Technical Architecture and Design and Proposing Improvements.• Leads customer / front office meetings for technical and SLA related discussions.• Responsible for co-ordinating the activities related to the infrastructure, involving the definition, development and maintenance of procedures, as well as overseeing the study and implementation of new processes and techniques for the area.• Providing assistance to the technical teams, builds requested items and tasks using workflows to manage and improve processes. • Performing research into technology partner or other vendor solutions in context of client requirements for integration.• Delivering end-to-end automated solutions which include implementation of the ServiceNow platform, core system and its additional applications/integrations.• Conducting research and adopt emerging technologies, products, services, and standards through research and education sessions/conferences and independent literature review.• Acting as a best practice agent in monitoring and reporting on the health, performance, and compliance of the core ServiceNow platform as well as custom solutions.• Coordinating, facilitating & implementing ServiceNow application and platform upgrades.• Serving as primary point of contact for ad hoc support of the client’s ServiceNow applications, including maintenance and enhancement activities.• Designing and develops 3rd party integrations with ServiceNow, using approaches common to ServiceNow such as web services and integrations.

• Leading team members from onshore and offshore team from front end.• Assigned stories to team members and tested them in QA environment before UAT.• Directly worked with customer and stakeholders for all the requirements for enhancements.• Configured Data Certification for CMDB configuration Item fields to certify on Business services and services table.• Configured MID Server to use it for Discovery and Orchestration activities.• Integrated ServiceNow with SCCM to receive all the personal computers.• Extended the CMDB with Network Adapter, Circuits & Switches and configured them.• Worked on setting up Firewalls for Service Now Discovery to pull the data through MID Server.• Configured Discovery with multiple range of IP Address with discovery & scheduled to run them on Daily/Weekly basis.• Created new Discovery Classifications to pull data correctly through discovery.• Integrated ServiceNow with 3rd Party system Vision Portal to create incidents with ServiceNow via POST.• Completed ServiceNow Upgrade for Dublin, Eureka, and Fuji version and played lead role in completing the upgrade.• Completed multiple enhancements across the platform along with leading the team.• Experienced in creating email notifications, inbound actions, reports, gauges and home pages.• Scheduled multiple stories for bi-weekly releases under agile practice.• Implemented ServiceNow with ATT eBond via SOAP integration under incident management.• Integrated SSO with Active Directory for my customer.• Setup LDAP Scheduled Jobs to create Users & Groups in ServiceNow.

• Hands-on expertise implementing end-to-end Service Catalog, Incident Management, Change Management, Release Management, Problem Management, Configuration & Knowledge Management.• Participated in business meetings. • Gathered requirements from the Business Team and created technical, functional specification documents.• Created innumerable new Service Catalog items, Order Guides, Record Producers and modified various existing ones as per the user specifications. • Created Order Guides for New Employee and Contractor On boarding, Terminating Employee and Transfer of Employees.• Designed and developed several Standard Workflows which can be re-used for various catalog items• Worked on the Enhancement backlog (backlog items). • Developed and configured Business Rules, Script Includes, UI Policies, Catalog UI policies, UI Pages, Style Sheets, Catalog Client Scripts, Client Scripts, UI Actions, UI Macro, Dynamic Content etc.,• Hands on expertise in development using HTML, JavaScript, CSS and Angular JS. • Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.• Handled Production Releases every two weeks.• Developed necessary development documentation as needed (e.g. technical design, developer notes, etc.)• Loaded Assets and Configuration Items, Created relationships between Cis and Assets.• Imported Configuration Items (CI) from third party applications using import set tables.• Generating weekly reports and metrics for IT management.• Involved in integrating third party tools using web services. • Experience developing CMS in ServiceNow.

• Understood the requirements from documentation provided by Onsite team• Played key role in the development and support of Infrastructure Deployment Catalog in the Service Catalog to acknowledge and process all the build requests effectively. • Created Web application of Service Catalog based on access specifiers.• Creation of catalog Items with Variables and Variable sets. • Creation of Workflows and Execution plans for the catalog items. • Creating approvals in workflows and execution plans. • Creation of UI pages for a better visual appearance in catalog items. • Creation of catalog items using variables and workflows. • Customizing the forms and Lists of Incident and Problem Management tables.• Writing Business rules, Client scripts, UI actions and UI Policies as per the client requirement. • Involved in Incident Reporting and Change reports to track process of repairs and determine the current quality of the application. • Written Script to build an application with a systematic approach. • Using Transform maps to import Data to Configuration Management.• Maintaining product catalog to import the configuration item records. • Importing the Data in different formats (excel, csv, xml) via attachments. • Writing Data Sources, transform maps and properly analyzing coalesce to avoid duplicates. • Making sure that asset table mandatory fields are filled while importing. • Moving Update sets from one environment to other environment.

• Worked on the tickets assigned to me and completing/closing the service calls (tickets) on time.• Understood the process of how to work on tickets and how to debug the issues.• RCAs(Root Cause Analysis) as part of the service calls which are assigned to me and completing the RCAs on time• Prepared document for all the RCAs/analysis which I do.• Fixed the bugs which I found after doing the code analysis as part of the service call and did the changes.• Mentored the juniors and providing KT (Knowledge Transfer) for the juniors who joined into support project• Performed various monitoring tasks in production to ensure all the jobs/servers are running without any issues.

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science