Satheesh Nair Email & Phone Number

Cary, NC, US

United States

• Monitor SIEM alerts through Splunk to identify anomalies for investigation, remediation and provide recommendations to the technical teams.
• Identify and mitigate security threats in real-time utilizing advanced security technologies such as Proofpoint, Splunk, Sentinel One, IBM QRadar, and Crowd Strike to ensure protection of company assets and data.
• Execute comprehensive vulnerability scans using Acunetix and Tenable.io, resulting in the timely identification and mitigation of potential risks and active vulnerabilities within the network environment to enhance.
• Conduct analysis to determine the legitimacy of files, domains and emails using online OSINT resources such as VirusTotal, MX Toolbox, etc.
• Analyze Packet Capture (PCAP) files, examine details of infected hosts to identify security breaches and compromises.
• Provide detailed documentation and recommendations to technical teams via the Jira/TheHive ticketing system, facilitating streamlined communication and ensuring adherence to incident response procedures and best.

Raleigh, North Carolina, United States

• Provide post-sales technical support, configurations, troubleshooting of Next Generation Firewall to premium and enterprise customers via phone, e-mail, and web.
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.
• Work to reproduce customer issues, qualify critical issues and work directly with ETAC and Engineering to get customer issues resolved.
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing.

Raleigh-Durham-Chapel Hill Area

• Provided Escalation Support to L1/L2/L3 Support Engineers on NetApp AltaVault and NetApp VTL backup products, NetCache Proxy Server.
• Managed a team of L3 Support Engineers providing Escalation Support, Case Load Management, work with Engineering, filing bugs, get resolution, interact with Management on Escalated Cases.
• Network packet trace analysis with Wireshark for Network performance related customer problems.
• Resolve backend problems on Cloud Providers Amazon AWS, Azure and other vendors.

Raleigh-Durham-Chapel Hill Area

• Responsible for working customer problems associated with the NetApp NetCache Proxy Server and relatedr 3rd party products.
• Troubleshoot customer problems on a protocol level for HTTP, HTTPS/SSL, Streaming (MMS, Real, QuickTime), FTP and Authentication, both Windows and UNIX, NTLM, AD, Radius, LDAP, Cisco WCCP protocol and Content Filtering.
• Reproduce Customer problems in Lab, test and file Software Bugs and interact with Engineering for fix/resolution.